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The topics and opinions express in the following show are
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solely those of the hosts and their guests, and not
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What's working on Purpose? Anyway? Each week we ponder the
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answer to this question. People ache for meaning and purpose
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at work, to contribute their talents passionately and know their
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lives really matter. They crave being part of an organization
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that inspires them and helps them grow into realizing their
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highest potential. Business can be such a force for good
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in the world, elevating humanity. In our program, we provide
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guidance and inspiration to help usher in this world we
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all want working on Purpose. Now here's your host, Doctor
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Elise quartet Es.
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Welcome back to the Working and Purpose Program, which has
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been brought to you with passion and pride since February
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of twenty fifteen. Thanks toning it in this week. Great
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to have you. I'm your host, Doctor Release Cortes. If
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we've not met before, you don't know me. I'm a
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workforce advisor, organizational psychologist, management consultant, lago therapists, speaker and author.
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My team and I at gusto Now help companies enliven
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and fortify their operations by building a dynamic, high performance culture,
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inspirational leadership, and nurturing managers activated by meeting and purpose.
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Many organizations are not aware of how critical it is
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to invest in developing their leaders and managers not just
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for their own effectiveness, but also to avoid burnout and
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keep them fulfilled. And did you know that inspired employees
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outperform their satisfied peers by a factor of two point
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twenty five to one. In other words, inspiration is good
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for the bottom line. You can learn more about how
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we can work together at gustoudshnow dot com or my
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personal site at least Coortes dot com. Getting in today's
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program we had with us today Carlos Hoyas. He's a
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senior Global Sea level executive coach Forbes Coaches Council Member
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Business Advisor, podcast host and author, among many other things.
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He and I met in the Forbes Coaches Council. That's
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how we knew each other. He comes to us today
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from Campinus in the state of San Paulo, Brazil. Carlos
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A hearty welcome to Working on Purpose, Bean Bindo A
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Working in Purpose.
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Wow. Thank you very much, you know'll bi lingu and everything.
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Such a privilege to be here. It was one of
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the great gifts to be in the Forbes Coaches Council
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is to know amazing people such as yourself. So I'm
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here to serve. Thanks for being the.
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Show, absolutely, Carlos, and I appreciate that the Council attracts
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people from all over the world, which is part of
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the reason that I wanted to be involved in it
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as well. And I want to celebrate that you work,
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do your podcast, write books, speak in English, Portuguese and Spanish,
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and your your websites are in English, Spanish and Portuguese.
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I just think that's fantastic. Those are the languages that
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I traffic in as well, not as strongly as you,
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of course, but having lived in Brazil, that's of course
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where I got my love for Portuguese.
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Thank you here.
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Welcome. So today, listeners of viewers, what we're talking about
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is Carlos's ideas around what you call self leadership. We're
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going to talk a good bit about that, help people
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understand that and enroll you in that concept, and then
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really how it relates to how you can build and
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transform culture. So that's the folks of today's of today's conversation.
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And I wanted to start with what each of us
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tend to find when we open a conversation. Somebody calls
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us and they have a problem in their business they're
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trying to solve, and we have a conversation. And almost
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every time when you walk into a conversation, you hear
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some similar refrains. So let's talk about the four questions
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that you tend to pause and ask people that who
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think they want to work with you, who think that
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you can help them, what are those questions?
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So then I like how we start with this, because
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that's how we start most of the conversations and businesses,
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and I do this. I asked these four questions not
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only with executive coaching programs, but also with advisory because
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people typically want the change, but they do not want
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to become responsible for the chains, and after hitting my
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head against the wall so many times and getting frustrated,
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you know, there has to be a way to filter
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a little bit better this process, Right, So I came
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up with those questions. I probably didn't create any of this.
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I just you know, learned and started accumulating. And when
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I realize things, we're not really going to be effective.
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I want to make sure that we're stumbling on that.
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So the first question is, and I ask people in general,
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do you believe that in order for you to get
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the results that you're looking for business, company, or division,
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you actually need to change? And that gives me the
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perception if the person has self awareness or maturity to
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understand that the person is part of the change, she
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needs to change first. So typically people say yeah, yeah, yeah,
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of course I need to change. Right. So the second
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question is do you believe that you actually can change?
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And amazingly, some people get stuck on well, I'm kind
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of too old for that, and they cannot change. So
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I expect other people will receive me or will just adapt.
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That's not very common, but every now and then happens,
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and then you know, a little bit of there science,
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their plasticity or genesis, and the person while yeah, and
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actually I've been changing over the years, so that's uncommon,
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but sometimes it still happens. Third question is, well, are
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you open to to be part of this change in
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this process, And that is when I start commuting to
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dividing people that are interesting to work with, and it's
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going to be really a hard time to work. And
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I actually have cases as well that people that know
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I'm not willing to change, I don't want to say so,
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so whenever I get to know if I'm not able
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to influence the person. But typically the third question, this
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thirst version. The person's really stuck to say, I can't
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help you. I'm sorry, I cannot help you because you're
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agree with me already that you need to change to
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get the results that you can change, but you're not
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conscious that or you're not aware that you are open
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for the change. And the fourth question is just like
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make it you break it. Are you committed to the
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process of getting results and that will include you to
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change until you get a results right the context that
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we are on, which is consequence of who we are
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or how to impact the environment. And I learned this
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in troublesome ways in the past, so I understood that
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if I really want to get some change, I have
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to be committed to the glory and you know, the
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painful parts of the process, that ups and downs are
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going up to the mountain, and sometimes I hate the process.
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So if I'm not really committed to the process, I'm
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not going to get the results. So expect the same
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thing from my clients, and that time, depending on the client.
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If you see some more resistant to this, it's just
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like and you know, self pilot, it's just like yeah, yeah, yeah, yeah,
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say no, but you understand this is going to be hard.
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You understand sometimes you're going to love me and sometimes
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you're going to hate me. I would say, you know,
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I do this with you know, my heart full of
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love because I want the best for you in your company.
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But sometimes you might not want to hear what I
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have to say. So unless you're fully committed to this process,
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I don't want to play with this. I don't want
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to be part of this because I want people that
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are fully engaged on this. So these are my you know,
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four quick questions that once I get you know, all
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green lines and people are really aware of does they
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understand the game and they already committed to the process.
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Great way to kick things at Carlos. Now let's get
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Let's go back to question three because I think the
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important for our listeners and viewers to maybe self identify
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here what they might be thinking about, even if they
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give a yes answer to are you open to change?
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I'm going to see the couple and then I would
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love for you to fill in some I can imagine
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that when you ask people are you open to change?
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And the answer is no, then part of what could
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be in of that is I could have imagined. And
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I do hear leaders say this is not my problem.
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It's what happens is we have to get these people
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motivated to work. We've got to change their mindsets about
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how they're relating to work. And you know, how does
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they think work should be done around here? That's the problem.
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And so they're identifying outside of themselves as and attributing
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what needs to be changed to something outside of themselves.
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And what else do you hear when people are saying
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that they're not really open to change?
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This is pretty much it. But you know, after a
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while you see what people say. But to realize when
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people are not really meaning that, right, So this is
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like the quig questions and the top on the surface,
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but some of those questions and answers they derive on
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under self discussions because people say, well, I'm eager to change,
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but my team has to change first, or it's sort
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likes conditional change, and the thing, the whole thing is
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just like, okay, so what's your role in this organization?
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Are you going to be the driving force of this
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or you're just you know, I don't necessarily use this word.
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You're like a victim or a martyr of what happens
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to you in other words, or your cause or the
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effect of what's going on, right, And some examples that
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I like to use is just I mean, it's what's
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your real impact on people? Perhaps people are not changing
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because they don't know how to change it, or perhaps
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people are afraid of changing, or perhaps you don't really
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know what to expect from you. So for example, if
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I come here, I'm not prepared, like in a T shirt,
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or it just oh my gosh, we have, you know,
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an interview now and I'm going to improvise things, or
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I'm not really one hundred percent present here with you
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you're going to notice this, So my impact is really negative.
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And if I continue to do this, I'm going to
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be having a horrible reputation. So it really depends on
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how the person answers this and the convictions on this
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that we can explore this and I guess and it
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doesn't take a lot of time to people are reopen
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that it's not really curious about changing that you realize, Yeah, yeah,
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definitely to change that. Yeah, yeah, yeah, I'm open to change.
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I have changing the past. Yeah, I see that now. Right.
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For example, if I have a bad relationship like my home,
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I have to do something so they react back in
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a different way. So you have had a positive impact,
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they're going to react back. I'm sure I answer your question.
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But this are some reflections that I have in displaying.
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Yeah, that really helps, I think helps our listeners and
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viewers kind of get into the mental state of what
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this conversation is really about and connect with it. I
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want to say two other things are that really quick, Carlos.
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One other thing that I also think that we here
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with when we're working with leaders who are wanting to
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put results for their business, is they say, well, it's
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this change isn't really about me. The problem is is
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this last younger generation they just don't want to work.
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We find up the generational throw under the bus is
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all over the place now. There are at least five
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generations in the workplace now, and they all have different motivations,
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different values for working, different desires for where they are
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in life, et cetera. And so part of the opportunity,
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of course, as we know as leaders, is to be
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able to find a way to activate that and meet
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them where they are, to be able to inspire them
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to perform at their best. And so I think I
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think important that we call that one out because I
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know you have to hear it as much as I do,
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the generational complaint about why things really aren't changing or
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working around here. Yeah, that's the first thing. The second
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thing I was going to say about what you just
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said that I love about our work, and I know
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you have to get this as well, is because our
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work requires working intantly with our leaders, and we are
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getting deep into their lives and their mindsets and how
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they're thinking about themselves, how they're relating to other people.
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One of the most cherished aspects for me, and it
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doesn't happen a ton of the time is when I
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get the call or the email from the spouse saying
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whatever you're doing, thank you, because it's coming home within
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this or her as well. Right, Okay, well let's go
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onto this next bit here. I really listeners and viewers.
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Carlos has many articles published on Forbes Coaching Coaches Counsel.
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I highly recommend you check them out. One of the
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other that I checked out there that I thought was
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really interesting, You've got an article on the three axes
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that guide transformation, and of course one of those is