Highlights in Learning and Development

WEBVTT

1
00:00:06.440 --> 00:00:10.400
There are some people that make their
work just another thing they have to do,

2
00:00:11.039 --> 00:00:14.439
and there are those that make their
work something that they want to do.

3
00:00:15.039 --> 00:00:19.800
Welcome to Working on Purpose with your
host Elise Cortes. In our program,

4
00:00:19.920 --> 00:00:24.079
we provide guidance and inspiration from those
people who have found deeper meaning and

5
00:00:24.160 --> 00:00:29.519
personal connection to their work life.
It's beyond nine to five. It's working

6
00:00:29.600 --> 00:00:36.079
on Purpose. Now Here is your
host, Elise Cortes. Welcome back to

7
00:00:36.159 --> 00:00:38.880
the Working on Purpose Show. Thanks
for tuning again this week. I'm your

8
00:00:38.920 --> 00:00:41.679
host, Elise Cortes, joining you
from Dallas, Texas, which is home

9
00:00:41.679 --> 00:00:45.479
base for me. This program is
all about helping people more meaningfully and productively

10
00:00:45.520 --> 00:00:49.359
connect with their work and equipping organizations
do the same for their employees. I

11
00:00:49.439 --> 00:00:53.359
bring on guests from a particular perspective
or experience that I think expands the conversation

12
00:00:53.439 --> 00:00:56.840
about meaningful and productive work. And
I often drawn the meaning of work research

13
00:00:56.840 --> 00:00:59.719
I've been doing over the last fifteen
years, as well as my own consulting

14
00:00:59.719 --> 00:01:02.520
ext experiance, as well as the
work that I do it in the same

15
00:01:02.560 --> 00:01:04.959
name, which is a global management
consulting company. I'll get to the program

16
00:01:04.959 --> 00:01:08.120
in just a segment let me think. My media partner and sponsor jobbing dot

17
00:01:08.159 --> 00:01:11.519
Com. They are the leading locally
focused job board in the nation and they're

18
00:01:11.519 --> 00:01:15.719
dedicated to helping employers find quality talent
in their own backyard while giving job seekers

19
00:01:15.760 --> 00:01:19.000
control or their search, they can
find work close to home. Great partnership.

20
00:01:19.040 --> 00:01:23.159
Thank you jobbing dot Com. Last
week, if you missed the show

21
00:01:23.200 --> 00:01:26.239
live, you can always catch it
via recorded podcast. We were on there

22
00:01:26.280 --> 00:01:29.760
with Jeff Hayden, who is the
author of the motivation myth How high Achieves

23
00:01:29.799 --> 00:01:32.920
Really set themselves up to win.
We talked about what he's learned by interviewing

24
00:01:32.959 --> 00:01:36.519
famous people about how they navigate their
lives and manage themselves, their goals,

25
00:01:36.560 --> 00:01:38.359
and their motivation. If you are
struggling with how to create the life you

26
00:01:38.400 --> 00:01:41.640
want or can't seem to achieve the
goals you want in the time that you

27
00:01:41.680 --> 00:01:45.959
want them, the show is for
you. With us this week is Chemo

28
00:01:46.079 --> 00:01:49.760
Kippen. He is an advocate for
lifelong learning and talent development and the president

29
00:01:49.760 --> 00:01:53.480
of Alo Aloha Learning Advisors. He
is the former Chief Learning Officer and Vice

30
00:01:53.480 --> 00:01:59.359
President of Global Workforce Initiatives at Hilton, where he was responsible for creating lifelong

31
00:01:59.480 --> 00:02:04.239
learning solutions for Hilton's hundreds of thousands
of employees worldwide. Kim Will also enjoyed

32
00:02:04.239 --> 00:02:07.120
a career at Marriott International for twenty
one years or he was responsible for the

33
00:02:07.159 --> 00:02:12.479
Center of Excellence for Learning, and
then before that he was at Renaissance Hotels

34
00:02:12.520 --> 00:02:15.960
and Resorts in North America. We'll
be talking in this episode about what he's

35
00:02:15.039 --> 00:02:20.280
learned over his extensive career about developing
a workforce, his perspective on the future

36
00:02:20.319 --> 00:02:23.520
of the workforce, such disruptions as
artificial intelligence and robotics, among other things.

37
00:02:23.879 --> 00:02:28.360
He joins us today from Washington,
d C. Kimo Aloha and welcome

38
00:02:28.400 --> 00:02:31.599
to Working on Purpose Alahas and thank
you so much. It's a pleasure to

39
00:02:31.599 --> 00:02:36.439
be here with you. It's really
wonderful to continue this conversation with you on

40
00:02:36.680 --> 00:02:42.000
air. Absolutely so we have just
a short amount of time together and there's

41
00:02:42.000 --> 00:02:44.639
so much time I want to extract
from you. So before we talk about

42
00:02:44.639 --> 00:02:47.719
what you're currently up to at Aloha
Learning Advisors, I think it would be

43
00:02:47.759 --> 00:02:51.439
kind of fun to start with what
are some of the best things you've experienced

44
00:02:51.479 --> 00:02:53.439
in your learning and development career and
why are they important to you? Some

45
00:02:53.439 --> 00:02:58.599
of these things that really stand out
for you. Yeah, when I reflect

46
00:02:58.680 --> 00:03:01.400
upon this shape the opportunity to be
able to share what I would just call

47
00:03:01.479 --> 00:03:07.960
some of these stories of from my
background and experience, and so I would

48
00:03:07.000 --> 00:03:12.759
relate what are probably some of the
most formative things that have happened to me

49
00:03:12.840 --> 00:03:15.360
in my life. And I think, you know, when I always started

50
00:03:15.360 --> 00:03:20.520
with every conversation with aloha, and
if you were to, you know,

51
00:03:20.759 --> 00:03:24.520
take that word apart. The first
syllable of is a l o, which

52
00:03:24.560 --> 00:03:30.479
is a loo, which means basically
to give and ha the end of the

53
00:03:30.479 --> 00:03:34.400
word of aloha. The second half
of aloha would be to give life.

54
00:03:34.919 --> 00:03:37.960
So if you think about the word
aloha, what it really means is to

55
00:03:38.039 --> 00:03:42.080
give life or to give energy,
to give spirit. And you know,

56
00:03:42.159 --> 00:03:46.639
that's what I aspire to be doing
and to be to be part of in

57
00:03:46.159 --> 00:03:50.560
this connected world that we live in. And so I would think some of

58
00:03:50.560 --> 00:03:53.800
the things that were really formative when
I look back and reflect upon, I

59
00:03:53.800 --> 00:03:57.759
could really go back to my childhood
and I think, you know, as

60
00:03:58.000 --> 00:04:01.680
as you continue to explore really this
whole notion of purpose and when I think

61
00:04:01.719 --> 00:04:08.680
around the focus for me around particularly
around purpose and why I've chosen the journey

62
00:04:08.759 --> 00:04:12.599
I have in my life. And
again I think we all have many choices,

63
00:04:12.599 --> 00:04:15.680
and we make these choices ourselves.
Is going back to I think when

64
00:04:15.680 --> 00:04:19.399
I was six years old, and
I can remember just having a love for

65
00:04:19.560 --> 00:04:24.040
learning. Even at that time,
I wanted to set up a school.

66
00:04:24.079 --> 00:04:27.800
I set up a school in my
backyard. I had, you know,

67
00:04:27.879 --> 00:04:32.079
I had groups and I had students. I set up a library. I

68
00:04:32.120 --> 00:04:35.879
have books, and I had you
know, I put at every back of

69
00:04:35.959 --> 00:04:40.240
every book that I had, I
put a little thing where you would take

70
00:04:40.240 --> 00:04:42.480
out the slips so that you could
you know, in fact, you know,

71
00:04:42.519 --> 00:04:44.800
these are the days when libraries were
very present. But I had a

72
00:04:44.839 --> 00:04:48.920
whole library. I had a bookstore. So again I was at that early

73
00:04:48.920 --> 00:04:51.920
age, I was you know,
you know, commercializing, you know,

74
00:04:53.040 --> 00:04:56.759
my school, and so I ran
that. But I say that in the

75
00:04:56.800 --> 00:05:00.439
spirit of even at that young age
where I I was very interested, I

76
00:05:00.480 --> 00:05:06.199
think in in learning and helping people
to learn, and I just I enjoyed

77
00:05:06.240 --> 00:05:12.519
that. I think as I continue
to again, I think being from Hawaii

78
00:05:12.680 --> 00:05:15.439
has been very influential for me because
I think when you grew up on an

79
00:05:15.480 --> 00:05:18.120
island in the middle of the South
Pacific. You know, when you think

80
00:05:18.160 --> 00:05:21.959
about traveling and going, you know, even to an outer island, that

81
00:05:23.160 --> 00:05:25.759
was a big deal. So as
a kid growing up, but to go

82
00:05:25.800 --> 00:05:29.199
on a twenty minute flight to go
visit my grandmother on the island of Kawaii.

83
00:05:30.079 --> 00:05:32.319
Keep in mind, I'm three quarters
Hawaiian, I've lived in my family's

84
00:05:32.319 --> 00:05:35.720
been there for eight generations. But
to go and visit, you know,

85
00:05:35.879 --> 00:05:41.319
my grandmother was a really big deal. And then my first trip to the

86
00:05:41.399 --> 00:05:46.680
mainland at the age of basically eleven
and a half, almost twelve, I

87
00:05:46.800 --> 00:05:51.720
had pleaded with my parents to go
to Disneyland for years and just years I

88
00:05:51.839 --> 00:05:55.519
was like, let's go to Disneyland. Let's go. So my first trip

89
00:05:55.600 --> 00:05:59.360
to la and to Anaheim, I
think was a very influential and I think

90
00:05:59.399 --> 00:06:03.480
maybe that's where I also got this
travel bug where I think learning through experience

91
00:06:03.680 --> 00:06:09.920
and that kinesthetic style of learning and
learning through travel and learning through this cost

92
00:06:09.920 --> 00:06:15.480
cultural experiences I really I think influenced
a big part of who I am today.

93
00:06:15.639 --> 00:06:19.040
Where you know, I if I
were to share with you one of

94
00:06:19.040 --> 00:06:23.560
my aspirations in life, it would
be to be what I would call it

95
00:06:23.600 --> 00:06:27.480
a cow, which by the way, that's an acronym for a citizen of

96
00:06:27.519 --> 00:06:32.560
the world. Saw that, and
I would aspire to be this a better

97
00:06:32.639 --> 00:06:39.839
cow, which is always being curious
and always wanting to learn, you know,

98
00:06:39.879 --> 00:06:44.240
from others. So I have you
know, been blessed in my life

99
00:06:44.360 --> 00:06:48.079
through my life and work experiences to
really you know, take that to the

100
00:06:48.399 --> 00:06:55.800
degree by doing a great deal of
work internationally living abroad. My dream was

101
00:06:55.959 --> 00:07:00.879
actually to live in Rome, and
that came to fruition where I actually was

102
00:07:00.920 --> 00:07:04.319
able to move to Rome live in
Rome my first year of marriage. I've

103
00:07:04.319 --> 00:07:08.720
been married going on twenty seven years, but our first year of marriage was

104
00:07:08.759 --> 00:07:14.920
in fact in living in Rome.
What an amazing experience to be there in

105
00:07:15.120 --> 00:07:19.600
you know, the eternal city,
the Lachita alternata as they say, just

106
00:07:19.680 --> 00:07:24.959
an amazing, amazing experience. And
then you know, having the opportunity to

107
00:07:25.000 --> 00:07:29.800
move from there to Monte Carlo and
living in Monaco for the next seven years,

108
00:07:30.279 --> 00:07:35.120
again just a great experience. So
I continue to thrive off of you

109
00:07:35.120 --> 00:07:40.279
know, these what I would call
these global world experiences were you know,

110
00:07:40.399 --> 00:07:45.360
hopefully through learning, we're making an
impact and making the world a better place

111
00:07:45.600 --> 00:07:47.800
through learning, and so you know, last year, I did about one

112
00:07:47.879 --> 00:07:54.120
hundred and ninety thousand miles and had
a chance to travel extensively, you know,

113
00:07:54.160 --> 00:07:58.439
around the world. This weekend,
I had just gotten back from Casablanca,

114
00:07:58.560 --> 00:08:01.639
Morocco, and I spent a week
there and it was, you know,

115
00:08:01.720 --> 00:08:05.879
just again an amazing I've never been
to Casablanca. And every time I

116
00:08:05.920 --> 00:08:09.120
go to a country or a place
that I haven't been, and it can

117
00:08:09.160 --> 00:08:13.319
be you know, a small town
and you know outside of in Virginia for

118
00:08:13.360 --> 00:08:16.680
example, or where it can be
a capital city around the world, I'm

119
00:08:16.800 --> 00:08:20.319
I just kind of pinched myself and
tell me it's true that here's this well,

120
00:08:20.319 --> 00:08:24.600
I would say this little boy who's
from Hawaii in the middle of the

121
00:08:24.639 --> 00:08:30.639
Pacific would be able to have these
types of life experiences, to really you

122
00:08:30.720 --> 00:08:33.200
know, to be a student of
the world and to have these wonderful experiences.

123
00:08:33.240 --> 00:08:39.960
I'm also blessed because you know,
I'm very fortunate to have my significant

124
00:08:39.000 --> 00:08:46.159
other, my better half, and
you know, my partner, and she's

125
00:08:46.759 --> 00:08:50.039
also just you know, she comes
from a completely different part of the world.

126
00:08:50.840 --> 00:08:54.519
She's you know, was you know
from her family's all from Poland.

127
00:08:56.799 --> 00:09:01.720
She speaks eight languages fluently, you
know, so being you know, connected

128
00:09:01.759 --> 00:09:07.480
to someone that really again sees the
world from a different perspective. I just

129
00:09:07.519 --> 00:09:13.480
so much. I value that incredibly
so, and I and I want to

130
00:09:13.519 --> 00:09:16.759
be I want to have more of
that. I want to have more of

131
00:09:16.799 --> 00:09:22.159
those types of experiences to learn,
to learn from others. Oh my gosh,

132
00:09:22.240 --> 00:09:24.399
Kima, we have some wonderful things
in common. I don't obviously don't

133
00:09:24.440 --> 00:09:28.519
have a spouse, but I also
grew up in a very small town in

134
00:09:28.559 --> 00:09:31.879
Oregon, very similar kind of thing
that you talked about, that feeling very

135
00:09:31.960 --> 00:09:35.519
isolated and definitely jumping out into the
world. I appreciate that. I want

136
00:09:35.559 --> 00:09:39.080
to have more of these big international
experiences that you've had. So I'm going

137
00:09:39.120 --> 00:09:41.120
to write in your coat tails and
I'm going to in the meantime develop my

138
00:09:41.159 --> 00:09:46.039
experience and live vi careously through yours. Okay, thank you, absolutely,

139
00:09:46.039 --> 00:09:48.279
Li. But I would also add, I don't think you know you missed,

140
00:09:48.320 --> 00:09:52.519
you said isolated. I don't know
if I would say I think you

141
00:09:52.519 --> 00:09:56.200
know you you love Also, you
know, home is home, and I

142
00:09:56.440 --> 00:10:00.440
whether it be Oregon, you know, there's such a there's something so unique

143
00:10:00.480 --> 00:10:05.080
about having a sense of place and
and also such an important part of I

144
00:10:05.080 --> 00:10:09.399
think one's ance. I can say
just from my experience about how important that

145
00:10:09.480 --> 00:10:13.759
is to one's identity. So I
you know, and again I think a

146
00:10:13.799 --> 00:10:18.000
lot of times you don't make who
you get the opportunity to experience that.

147
00:10:18.080 --> 00:10:22.159
You know, it's like a true
costalt right until you have the opportunity to

148
00:10:22.200 --> 00:10:26.559
see it from a different perspective.
Then when you see that figure against in

149
00:10:26.600 --> 00:10:28.720
this case, whether it be Hawaii
or Oregon, you get to see it

150
00:10:28.759 --> 00:10:33.240
against the frame of another you know, it really helps, I think for

151
00:10:33.320 --> 00:10:37.279
you to appreciate and value, you
know, with that place that you call

152
00:10:37.320 --> 00:10:41.279
home. I respect and appreciate that. And of course you know, I'm

153
00:10:41.360 --> 00:10:43.519
riveted on identity too. So I
could really go down a rabbit trail there,

154
00:10:43.519 --> 00:10:46.360
but I won't because I want to
stay on track. So what I

155
00:10:46.399 --> 00:10:50.840
promise the listeners they would get.
So I want to ask you next if

156
00:10:50.840 --> 00:10:54.559
I can Chemo and you've you've had
a wonderful career and it continues to grow

157
00:10:54.639 --> 00:10:58.120
and develop, and who knows where
you're going to go next. What are

158
00:10:58.159 --> 00:11:01.320
just a few of the key learnings
you're taking ways that you've had in terms

159
00:11:01.360 --> 00:11:03.279
of like lessons learned in your space. Well, first of all, I

160
00:11:03.279 --> 00:11:05.480
would just want to take my hat
off to you by just saying, you

161
00:11:05.519 --> 00:11:11.279
know what your your life work and
what you're focusing around purpose resonates so much

162
00:11:11.399 --> 00:11:18.200
with me and the work that I
have been doing and I am doing and

163
00:11:18.320 --> 00:11:20.639
I hope to focus on for the
future. And that is, you know,

164
00:11:20.759 --> 00:11:26.320
really truly the work around purpose,
around purpose for self, And if

165
00:11:26.399 --> 00:11:31.720
I were to share you know that
little insight into what makes me tick when

166
00:11:31.759 --> 00:11:39.240
I think of purpose, you know
what my purpose would be to know significant

167
00:11:39.279 --> 00:11:43.200
and unconditional love. To say that
again, my purpose would be to know

168
00:11:43.399 --> 00:11:48.840
significant and unconditional love. And I
feel very fortunate to know that I have

169
00:11:48.960 --> 00:11:54.039
that in my relationship. Both my
parents have passed, but having had that

170
00:11:54.080 --> 00:11:58.639
relationship with my parents and now with
my better half, my partner in life,

171
00:11:58.200 --> 00:12:01.960
I really and you know, dear
friends and family, I do really

172
00:12:03.000 --> 00:12:09.639
feel that sense of great appreciation,
uh for having that purpose to no significant

173
00:12:09.639 --> 00:12:16.120
and unconditional love. I think because
with that and having that that alignment,

174
00:12:16.960 --> 00:12:20.759
uh, and knowing that it's unconditional, uh, and having that level of

175
00:12:20.879 --> 00:12:28.039
trust, UH, there's just it's
amazing the level of confidence and self confidence

176
00:12:28.120 --> 00:12:33.080
that particularly it gives to me just
to know that I have that and that

177
00:12:33.120 --> 00:12:37.840
it's and that and that I cherish
it, I value it, I respect

178
00:12:37.879 --> 00:12:43.840
it. I try to do my
very best to honor it. Uh and

179
00:12:43.919 --> 00:12:48.720
you know, and and that that
has truly been you know, I would

180
00:12:48.720 --> 00:12:52.600
say a big lesson learned in a
gift in life. And I think the

181
00:12:52.639 --> 00:12:56.200
other part of that is to really
appreciate that life is very short. And

182
00:12:56.960 --> 00:13:03.120
while you know our you know,
our life expectancy is the good news,

183
00:13:03.120 --> 00:13:07.039
it's continuing to expand and to grow, and at the same time, it's

184
00:13:07.039 --> 00:13:11.000
still when you think about it,
it's still very very, very short.

185
00:13:11.200 --> 00:13:16.960
So I do hope that you know, my time here on earth is one

186
00:13:18.000 --> 00:13:22.960
that will make this a better place, and that I too would be able

187
00:13:22.039 --> 00:13:26.360
to learn from that experience. If
I were to say a couple of other

188
00:13:26.360 --> 00:13:30.720
things that come to mind, you
know, particularly when I think about learnings,

189
00:13:30.879 --> 00:13:35.159
I would I would just know this
whole notion of curiosity, being curious,

190
00:13:37.519 --> 00:13:45.679
being also humble, being appreciative,
being grateful, the appreciation for context,

191
00:13:45.720 --> 00:13:50.759
that I really understanding that context is
pretty much everything. And then when

192
00:13:50.759 --> 00:13:52.919
I think about you can relate that
to a personal level, or you relate

193
00:13:52.960 --> 00:14:00.159
that to the business level. That
how important understanding context in any situation.

194
00:14:00.919 --> 00:14:07.000
Uh and and both cultural geographical,
you know, all the different form different

195
00:14:07.039 --> 00:14:09.440
aspects that are working with in the
sense of context. I think that's really

196
00:14:09.440 --> 00:14:15.360
important. And then that relates directly
to me around this the importance of culture

197
00:14:16.039 --> 00:14:20.480
and how the culture of an organization
is critical. And then asking yourself,

198
00:14:20.519 --> 00:14:26.759
I think the question are you listening? Are you hearing what that culture or

199
00:14:26.799 --> 00:14:33.120
what that culture is saying to you? So I try to keep that in

200
00:14:33.320 --> 00:14:37.600
mind, you know when whenever I
enter into a situation is to listen and

201
00:14:37.639 --> 00:14:43.200
to listen well. And then I
just think about the importance of you know,

202
00:14:43.720 --> 00:14:48.559
having a vision, a sense of
again linked to that purpose of with

203
00:14:48.759 --> 00:14:52.320
purpose. Then what is your vision
and where are you going? And then

204
00:14:52.360 --> 00:14:56.080
what is your mission and what are
the values that support that vision and mission

205
00:14:56.120 --> 00:15:01.519
and purpose? And then I just
think about the the aspects of the importance

206
00:15:01.559 --> 00:15:09.240
of a team and leading that team
and focusing on recognition and celebrating and rewarding

207
00:15:09.759 --> 00:15:13.120
and that team, and that all
leads to then what I think about and

208
00:15:13.159 --> 00:15:16.919
notice I say this at the end, but that then leads to great results

209
00:15:18.360 --> 00:15:24.080
and results are very important, but
it's without having all of these other things

210
00:15:24.080 --> 00:15:28.399
that I think mentioned in place,
that those results would not be possible if

211
00:15:28.440 --> 00:15:33.840
it weren't for having a great sense
of purpose, vision, mission values,

212
00:15:33.600 --> 00:15:41.240
team, great leadership and collaboration to
be able to make these great results take

213
00:15:41.279 --> 00:15:46.440
place. Oh my gosh, that
was deliciously rendered, Chemo, And I

214
00:15:46.639 --> 00:15:48.799
just want to acknowledge really quick,
and we'll have to go and break here

215
00:15:48.799 --> 00:15:50.120
in just a moment, but I
just want to acknowledge, Chemo, that

216
00:15:50.360 --> 00:15:54.639
you just really do exude all of
those things, and you certainly that whole

217
00:15:54.679 --> 00:16:00.519
notion of the unconditional love piece.
When we were together in Malaysia, I

218
00:16:00.559 --> 00:16:03.720
saw that at large, it's just
really beautiful and it's just quintessentially you,

219
00:16:03.960 --> 00:16:08.120
and it comes across so nicely.
You're welcome, And with that, shall

220
00:16:08.159 --> 00:16:12.320
we go on a break. I'm
your host Elis Cortez. We've been on

221
00:16:12.320 --> 00:16:15.799
the air with Chemo Kippen, who
is an advocate for lifelong learning and talent

222
00:16:15.840 --> 00:16:19.879
development and the president of Aloha Learning
Advisors. He is the former Chief Learning

223
00:16:19.879 --> 00:16:23.799
Officer and Vice President of Global Workforce
Initiatives at Hilton, where he was responful

224
00:16:23.840 --> 00:16:29.639
for creating lifelong learning solutions for Hilton's
hundreds of thousands of employees worldwide. He

225
00:16:29.720 --> 00:16:32.799
joins it today from Washington, d
C. We've been talking a bit about

226
00:16:32.799 --> 00:16:36.639
just how we got into his career
and a few great takeaways. After the

227
00:16:36.639 --> 00:16:38.519
break, we're going to get into
where he sees the field of learning and

228
00:16:38.519 --> 00:16:41.679
development going, among other things.
Stay with us, We'll be right back.

229
00:16:51.279 --> 00:16:56.039
Alis Cortez is a speaker and engagement
and development catalyst. She designs and

230
00:16:56.080 --> 00:17:00.600
delivers professional development, leadership and engagement
workshops. Can bring her expertise to your

231
00:17:00.679 --> 00:17:07.039
organization. She will help ignite meaningful
development within your workforce that will increase employee

232
00:17:07.079 --> 00:17:11.559
engagement, performance and retention. To
learn more or to invite Elise to speak

233
00:17:11.559 --> 00:17:17.119
to your organization, please visit her
at www dot Elisecortes dot com. She

234
00:17:17.200 --> 00:17:22.119
would welcome the opportunity to help get
your employees working on purpose. Follow us

235
00:17:22.160 --> 00:17:36.079
on Twitter for more great ideas at
Voice America Empowerment. This is Working on

236
00:17:36.119 --> 00:17:40.440
Purpose with Elise Cortes. To reach
our program today, please call in to

237
00:17:40.599 --> 00:17:45.440
one triple eight three four six nine
one four one again, that's one triple

238
00:17:45.480 --> 00:17:48.720
eight three four six nine one four
one. You may also send an email

239
00:17:48.759 --> 00:17:56.880
to Eleise ali Se at Elisecortes dot
com. Now back to working on purpose.

240
00:17:59.519 --> 00:18:02.400
Thanks for Susan with us, and
welcome back to working on purpose if

241
00:18:02.400 --> 00:18:04.279
you're just joining us. My guest
is Kimo Kippen, who is an advocate

242
00:18:04.359 --> 00:18:08.680
for lifelong learning and talent development and
president of Aloha Learning Advisors. He is

243
00:18:08.720 --> 00:18:12.839
a former Chief Learning Officer and Vice
President of Global Workforce Initiatives at Hilton Or.

244
00:18:12.920 --> 00:18:17.759
He was responsible for creating lifelong learning
solution for Hilton's hundreds of thousands of

245
00:18:17.799 --> 00:18:22.079
employees worldwide. Prior to joining Hilton, worked for Mariatt International for twenty one

246
00:18:22.160 --> 00:18:26.440
years, where he was last responsible
for the Center of Excellence for Learning.

247
00:18:26.799 --> 00:18:30.839
I'm your host, Alis Cortes,
so keem will. Before we went on

248
00:18:30.920 --> 00:18:33.480
break here, you were giving us
some really wonderful takeaways that you've gotten from

249
00:18:33.519 --> 00:18:37.960
your career and it was just so
nicely rendered. Where I want to go

250
00:18:37.039 --> 00:18:41.839
next is I want to think about
really the future a little bit. So

251
00:18:41.359 --> 00:18:45.400
where would you say the field of
learning development is headed? Yeah, so

252
00:18:45.720 --> 00:18:52.359
at least I would just say it's
this is probably the most exciting time I

253
00:18:52.359 --> 00:18:56.599
think to be in our space.
And you know, so when I hear

254
00:18:56.640 --> 00:19:00.839
the word disruption, yes it's being
disrupted. But you know, I wouldn't

255
00:19:00.880 --> 00:19:07.000
want to use the word disrupted in
as a diss because I don't see it

256
00:19:07.000 --> 00:19:11.279
that way. I see it as
really it's just the I would say,

257
00:19:11.279 --> 00:19:17.160
it's probably one of the most provocative
times to be in our space. So

258
00:19:17.640 --> 00:19:21.319
because there's just so I think it's
really our day in the sun. And

259
00:19:21.359 --> 00:19:26.240
I think it's you know, I
think when you look at organizations around the

260
00:19:26.319 --> 00:19:32.839
world, what what you keep hearing
them say or these organizations talk about is

261
00:19:32.880 --> 00:19:37.680
really the importance of the organization's ability
and the people that work within it to

262
00:19:37.799 --> 00:19:44.680
be able to learn, to learn
fast, to fail fast, to be

263
00:19:45.000 --> 00:19:48.720
flexible. How can we create greater
agility, how do we drive greater innovation?

264
00:19:49.720 --> 00:19:55.680
You know? And and that's where
it's all moving at super fast warp

265
00:19:55.920 --> 00:20:00.960
speed, and you know, obsolescence
can be defined in the technology space in

266
00:20:00.039 --> 00:20:07.480
three months. So it's it's it's
a very interesting time and so I'm just

267
00:20:07.680 --> 00:20:10.680
very excited. You know. So
when I think about some of the what

268
00:20:10.759 --> 00:20:14.000
are the what do I think about
as we start, you know, turning

269
00:20:14.039 --> 00:20:18.000
around the next corner. But obviously
you know, and you've heard many of

270
00:20:18.000 --> 00:20:19.599
these before, so I'm not gonna
I don't want to I don't want to

271
00:20:19.640 --> 00:20:23.319
beat a horse here, but you've
heard many of these. Where the influence

272
00:20:23.680 --> 00:20:27.319
you know, really, what's you
know, influencing our time so much now

273
00:20:27.440 --> 00:20:33.680
is just around the whole digital space, and you know that that is,

274
00:20:33.400 --> 00:20:37.359
you know, is driving so much
change. And so when you think about

275
00:20:37.799 --> 00:20:42.880
what's happening in the space of virtual
reality, which is I think that's interesting.

276
00:20:42.920 --> 00:20:47.599
But where I really think where it
starts to get even more interesting is

277
00:20:47.640 --> 00:20:52.240
really this whole notion of augmented you
know, reality And how can you know

278
00:20:52.319 --> 00:20:59.480
we use augmented reality in this case
from a learning perspective to really create learning

279
00:20:59.480 --> 00:21:06.519
opportunity is for people to prepare them
for you know, task skills, opportunities,

280
00:21:06.680 --> 00:21:11.160
jobs for the future by using augmented
reality to be able to do that.

281
00:21:11.359 --> 00:21:17.240
So I'm very excited about what this
artificial intelligence and the way that one

282
00:21:17.799 --> 00:21:22.680
thinks and the access that we're having, you know, through again through these

283
00:21:22.720 --> 00:21:26.799
AI tools is really influencing the way
that we learn and the speed to which

284
00:21:27.279 --> 00:21:32.240
we learn, I think is also
very exciting. The other piece I think

285
00:21:32.279 --> 00:21:37.759
that's significant. And again, we're
all social creatures. If you listen to

286
00:21:37.920 --> 00:21:41.839
every study that talks about you know, aging and and you know, you

287
00:21:41.839 --> 00:21:45.359
think about the future. You know, at the end of the day,

288
00:21:45.680 --> 00:21:48.960
we're social, cute creatures. You
know, the number one thing that will

289
00:21:49.039 --> 00:21:56.279
kill you is loneliness and lack of
connection. And so I I think,

290
00:21:56.400 --> 00:22:00.400
you know, so this is where
I think that there's this balance that's taking

291
00:22:00.440 --> 00:22:04.000
that there's this these shifts that are
taking place. So while there's this you

292
00:22:04.039 --> 00:22:07.960
know, these I would think would
be the sort of paradoxes that we should

293
00:22:07.960 --> 00:22:12.839
be thinking about, right, So
that there's this paradox of artificial intelligence and

294
00:22:12.960 --> 00:22:21.400
virtual reality and augmented reality, and
yet I think there's this real desire to

295
00:22:21.559 --> 00:22:26.160
connect in more meaningful ways and and
how do we go about doing that?

296
00:22:26.400 --> 00:22:30.599
So I think it's again it's a
bit of a paradox. So I think

297
00:22:30.920 --> 00:22:36.079
while we're going to have all of
these you know, these wonderful tools and

298
00:22:36.160 --> 00:22:40.359
technology and digital are at our feet, I think it's all in service of

299
00:22:40.440 --> 00:22:44.640
what right And in this case,
what I think it all should be in

300
00:22:44.680 --> 00:22:49.799
service of is in service of why
you know, and and the why there

301
00:22:49.880 --> 00:22:55.359
then is purpose right, So it's
you know, what is that in service

302
00:22:55.559 --> 00:22:59.759
of well, it's in service of
purpose to be able to achieve in this

303
00:22:59.799 --> 00:23:03.440
case, you know, the organization's
higher purpose and my case, Chemo's higher

304
00:23:03.480 --> 00:23:08.880
purpose of to no significant and unconditional
love. How do those tools help me

305
00:23:10.119 --> 00:23:15.880
to be able to do that?
So I'm struck by the influence that you

306
00:23:15.880 --> 00:23:18.960
know, social has in our world. And of course from a learning perspective,

307
00:23:18.480 --> 00:23:21.680
you know, it's you know,
all of the tools that we have

308
00:23:21.799 --> 00:23:25.920
socially to be able to help us
learn, I think are are really critical.

309
00:23:26.480 --> 00:23:30.880
So I also think that we have
it, we are able to receive

310
00:23:30.039 --> 00:23:34.920
those in packets that are very,
very small, and so again I think

311
00:23:36.119 --> 00:23:41.359
they're very time sensitive. It matters
that it'd be it'd be relevant to when

312
00:23:41.519 --> 00:23:42.839
I need it, when I want
it, where I wanted, how I

313
00:23:42.880 --> 00:23:47.279
want it delivered, in the form
of the media of which I wanted to

314
00:23:47.319 --> 00:23:53.440
be delivered in. All of those
things matter matter significantly, But again that

315
00:23:53.559 --> 00:24:00.079
they're short. So those micro bursts
of learning that are taking place when I

316
00:24:00.079 --> 00:24:03.480
wanted, where I wanted, how
I want it, in the form of

317
00:24:03.519 --> 00:24:07.319
media that I want to all matter. And then I think it's around how

318
00:24:07.319 --> 00:24:11.640
do we make that again very very
personal, and so how does all of

319
00:24:11.680 --> 00:24:15.359
that learning get customized to what I
call the unit of one and to that

320
00:24:15.440 --> 00:24:21.960
whole notion of the user experience.
That the again, it really is about

321
00:24:21.960 --> 00:24:25.440
the user experience, and I think
the latest research talks about that. You

322
00:24:25.440 --> 00:24:29.759
know, the attention span now is
about for the average human being is about

323
00:24:29.759 --> 00:24:33.039
eight seconds. So if that's you
know, happening, and by the way,

324
00:24:33.119 --> 00:24:37.880
that's less than a goldfish, you
know, if that's that, if

325
00:24:37.079 --> 00:24:41.319
that is you know, if our
attention span is that short, you know,

326
00:24:41.400 --> 00:24:45.880
our ability then and again here's another
paradox, right, So it's while

327
00:24:47.079 --> 00:24:49.799
all of that is happening so quickly
and our with our short attention spans,

328
00:24:51.200 --> 00:24:57.880
then how do we then drive for
greater focus to be able to have these

329
00:24:57.920 --> 00:25:03.640
better connections that then serve us in
a way that allow us to have a

330
00:25:03.720 --> 00:25:11.519
more purpose driven life. And again
that's these paradoxes that exist are not easy,

331
00:25:11.440 --> 00:25:17.200
but I think the I think the
importance thing to do is to recognize

332
00:25:17.319 --> 00:25:21.720
that they are enablers. You know, they are not they are not the

333
00:25:21.799 --> 00:25:25.720
end all be all. What I
was just reading I thought was interesting was

334
00:25:25.759 --> 00:25:29.759
they were talking about how really you
know, a lot of these social tools,

335
00:25:29.839 --> 00:25:33.200
you know, Instagram and Facebook for
example, and you know that we

336
00:25:33.359 --> 00:25:37.279
chat for you know, you pick, pick your solution, pick your app,

337
00:25:37.839 --> 00:25:45.079
but not necessarily being you know,
actually generating a better life or not

338
00:25:45.480 --> 00:25:51.160
driven, not really answering to a
more or to a better purpose driven life.

339
00:25:51.640 --> 00:25:55.480
And I think it's I think what
the phenomenon that starts to take place

340
00:25:55.519 --> 00:25:59.880
if you like looking at so many
of these social sites, is you start

341
00:26:00.119 --> 00:26:03.880
looking at everyone else's life and you're
saying, well, why aren't I having

342
00:26:03.920 --> 00:26:07.240
that experience? And then you start
looking at, well, you know,

343
00:26:07.440 --> 00:26:12.319
chasing those other experiences so that you
can have a life that looks like somebody

344
00:26:12.319 --> 00:26:18.319
else's. And that's not a life, you know, and you know,

345
00:26:18.400 --> 00:26:22.920
the life that you should be chasing
is your own life. And the life

346
00:26:22.920 --> 00:26:26.359
that you should be chasing is one
that serves your purpose and it can be

347
00:26:27.119 --> 00:26:33.480
tremendously different, you know, than
the next person. And you know,

348
00:26:33.599 --> 00:26:36.519
like I said, I've been married
twenty seven years, and you know,

349
00:26:36.559 --> 00:26:38.960
I would share with you that my
partners, you know, and we all

350
00:26:40.039 --> 00:26:42.200
you know, we're very much aligned. And yet at the same time,

351
00:26:42.440 --> 00:26:48.039
the way that she interfaces or experiences
the world can be very very different,

352
00:26:48.160 --> 00:26:51.960
or how she wants to experience the
world can be very very different, or

353
00:26:52.000 --> 00:26:57.640
what she can appreciate can be very
very different than mine. And again I

354
00:26:57.680 --> 00:27:02.319
appreciate that though, and yeah,
I you know, it's something that I

355
00:27:02.359 --> 00:27:03.720
have to be I have to manage, I have to attend to it.

356
00:27:04.119 --> 00:27:10.599
But it's something that again that enables
me to be able to pursue my purpose

357
00:27:10.640 --> 00:27:12.960
because it's just a matter of I
think, keeping that in perspective and keeping

358
00:27:12.960 --> 00:27:21.799
that in balance and being aware of
where is your purpose your life? You

359
00:27:21.839 --> 00:27:26.920
know, as you compare that again
against the gestalt of others. You said

360
00:27:26.000 --> 00:27:30.200
so many amazing things in that chemo
that I could comment on, and what

361
00:27:30.240 --> 00:27:34.359
it really presents me to really is
I noticed, I think somewhere and when

362
00:27:34.400 --> 00:27:40.279
I was reading up on you,
that CLO magazine recognized her accomplishments in learning

363
00:27:40.359 --> 00:27:44.000
and you clearly have got a fantastic
command of it obviously over your years.

364
00:27:44.319 --> 00:27:48.720
But they recognized you naming you Chief
Learning Officer of the Year for twenty fifteen.

365
00:27:48.319 --> 00:27:52.480
No surprise. But how did that
honor come about? And what was

366
00:27:52.519 --> 00:27:56.240
the basis for it? Well,
so let me just I think, let

367
00:27:56.319 --> 00:28:00.039
me tell the backstory on that award, and so I'll start with the and

368
00:28:00.319 --> 00:28:04.400
then you know, so I was
very very honored to have received this award.

369
00:28:04.680 --> 00:28:10.680
And truth be told, is the
organization and or the individual you actually

370
00:28:10.759 --> 00:28:15.039
have to apply for this honor with
the Coelo media. Uh? And you

371
00:28:15.079 --> 00:28:19.000
know, so you know, so
I you know, I'm I'm informed that

372
00:28:19.039 --> 00:28:22.440
I have to go to this event. And again you don't really know until

373
00:28:22.559 --> 00:28:29.640
the last last minute. And so
you know when I got this recognition.

374
00:28:29.680 --> 00:28:30.680
And by the way, I almost
missed the plane to get there, so

375
00:28:30.720 --> 00:28:36.160
that was a whole nother story.
But literally I'm getting there like minutes before

376
00:28:36.240 --> 00:28:38.599
the banquet is to start, and
you know, I get to the get

377
00:28:38.640 --> 00:28:41.680
to the table and the speakers are
starting to speaking, you know, so

378
00:28:41.920 --> 00:28:45.039
you know, my name gets called
and it's of course, I'm I was

379
00:28:45.079 --> 00:28:51.640
so honored and humbled and grateful and
appreciated to have received this recognition. Uh.

380
00:28:51.680 --> 00:28:53.519
And I had a There are a
couple of colleagues that were there and

381
00:28:53.720 --> 00:28:57.039
they they actually what they told me, and this is the part that I

382
00:28:57.039 --> 00:29:00.079
think was so interesting. They said, you know, Chemo, we had

383
00:29:00.119 --> 00:29:08.559
actually applied for you to receive this
award two years earlier, and that was

384
00:29:08.759 --> 00:29:14.960
unbeknownst to me. So I knew
that we had applied in twenty fifteen for

385
00:29:15.119 --> 00:29:21.279
that recognition. What I didn't know
is that my colleagues, my team,

386
00:29:21.440 --> 00:29:25.839
had put forward my name two years
prior and I didn't get it. And

387
00:29:26.640 --> 00:29:30.799
that's, of course totally all cool
and fine, But the fact that they,

388
00:29:30.640 --> 00:29:36.039
you know, they put my name
forward two years earlier without me even

389
00:29:36.160 --> 00:29:41.119
knowing, was probably the most significant
part of this award. It wasn't that

390
00:29:41.680 --> 00:29:47.400
recognition, that external recognition, which
of course is was important and appreciated,

391
00:29:47.799 --> 00:29:52.079
but the fact that my team recognized
me, you know, two years wanted

392
00:29:52.119 --> 00:29:57.680
to recognize me two years earlier by
submitting it, by submitting a nomination,

393
00:29:59.079 --> 00:30:03.640
is what really made my day.
So, you know, so that's really

394
00:30:03.680 --> 00:30:07.920
the backstory to the whole award.
But I think really what this recognition just

395
00:30:08.119 --> 00:30:15.799
you know, symbolizer represents is really
you know, experiences in leadership roles to

396
00:30:15.839 --> 00:30:22.519
demonstrate you know, one's command capability
thought leadership around the space of learning,

397
00:30:22.160 --> 00:30:26.359
and you know what that means to
the world. And uh, you know,

398
00:30:26.759 --> 00:30:32.799
so I'm so appreciative that there are
organizations like COLO Media or you know,

399
00:30:32.799 --> 00:30:36.799
there are many many organizations similar to
this where you know, we're talking

400
00:30:36.839 --> 00:30:41.000
about the importance of learning, the
craft of learning, the skill of learning,

401
00:30:41.640 --> 00:30:47.720
the importance of how we develop people
to have those skills to learn,

402
00:30:47.960 --> 00:30:51.279
and how we you know, so
in this case that you know, the

403
00:30:51.279 --> 00:30:55.920
cobblers kids actually have shoes, and
that we have to dedicate and spend time,

404
00:30:56.519 --> 00:31:00.279
you know, you know, actually
learning just doesn't happen. You know,

405
00:31:00.400 --> 00:31:06.480
it's a profession and it requires skills, capability, competencies to be able

406
00:31:06.519 --> 00:31:10.200
to do that. And that's why
I think we have to you know,

407
00:31:10.359 --> 00:31:15.920
dedicate resources, and it is a
profession and therefore to be recognized amongst one's

408
00:31:15.039 --> 00:31:22.799
peers for that is really, really
was quite the honor, well deserved,

409
00:31:22.839 --> 00:31:26.759
well deserved. And it strikes me, Chemo, that it's kind of an

410
00:31:26.759 --> 00:31:30.559
interesting time. It wasn't that long
ago that you won this award and now

411
00:31:30.599 --> 00:31:36.640
here you've finished your corporate career with
Hilton and you're off with Aloha Learning Advisors.

412
00:31:37.519 --> 00:31:38.880
What are you doing, what are
you up to? Well, it's

413
00:31:38.920 --> 00:31:45.039
been you know, it's date.
So I concluded my corporate role on the

414
00:31:45.119 --> 00:31:48.519
end of the end of seventeen.
So we're actually We're on date twenty two.

415
00:31:48.599 --> 00:31:53.279
So yeah, so it's very fresh, it's been very exciting, it's

416
00:31:53.319 --> 00:31:57.599
been very busy, it's been a
whole new day. I can say that

417
00:31:57.640 --> 00:32:02.279
I'm in a tremendous learning mode.
Uh you know, I would say very

418
00:32:02.359 --> 00:32:06.960
tactically. The biggest shifts were,
you know, I had to give up

419
00:32:06.960 --> 00:32:09.440
my corporate computer that I was on
Outlook, and then I had to shift

420
00:32:09.440 --> 00:32:12.920
to out You know, I'm not
shifting to Gmail, which already was on

421
00:32:13.000 --> 00:32:15.839
Gmail, but you know, living
and living in a Gmail world is is

422
00:32:16.200 --> 00:32:19.920
you know, been you know if
that's been a learning curve for me.

423
00:32:20.039 --> 00:32:23.200
Shifting from an iPhone I moved to
an Android. You know, all the

424
00:32:23.319 --> 00:32:29.160
tools that you know to help you, you know, manage and operate your

425
00:32:29.160 --> 00:32:32.400
business. That's been, of course
a huge learning curve, the technology piece

426
00:32:32.440 --> 00:32:36.839
of this. And and then I
had to set up a business to set

427
00:32:36.920 --> 00:32:40.319
up you know, all learning advisors
and setting up an LLC and you know,

428
00:32:40.400 --> 00:32:45.240
so those are you know, that's
that's been important, setting up a

429
00:32:45.319 --> 00:32:51.200
website and you know, so these
are the many, many things that have

430
00:32:51.559 --> 00:32:53.759
you know, that I've been taking
on and learning. At the same time,

431
00:32:54.440 --> 00:32:59.599
I've been you know, very much
involved in my craft or in that

432
00:32:59.720 --> 00:33:04.200
of it, advising and spending time
you know now trying to how do I

433
00:33:04.359 --> 00:33:09.200
influence and advocate for lifelong learning,
the learning, for workforce development, ful

434
00:33:09.200 --> 00:33:15.599
filling the skills gap, for apprenticeships, and how do I know move that

435
00:33:15.680 --> 00:33:19.240
agenda. So it's been I've been
focused on my craft as well as if

436
00:33:19.240 --> 00:33:23.000
you will, setting up setting up
the entity or the business to be able

437
00:33:23.000 --> 00:33:27.759
to do that. And again I'm
really in this time now, in this

438
00:33:27.960 --> 00:33:30.440
you know what I would call moving
to a more modular space, you know

439
00:33:30.599 --> 00:33:36.440
now and as you know, as
a learning advisors, it's really wanting to

440
00:33:36.480 --> 00:33:40.720
be an advocate for all these things
that we're talking about and allowing me to

441
00:33:40.799 --> 00:33:46.960
have the time to choose and to
pick what are those things that I want

442
00:33:47.039 --> 00:33:52.039
to give attention to and to give
light to so that we can move that

443
00:33:52.160 --> 00:33:58.039
agenda. So I will I've been, you know, my mission to be

444
00:33:58.119 --> 00:34:01.799
able to go to Morocco last week
was at the invitation of USA I d

445
00:34:04.319 --> 00:34:08.920
And the country of the Kingdom of
Morocco has an unemployment, uh you know,

446
00:34:09.000 --> 00:34:14.840
a youth unemployment rate of twenty four
percent, and so you know,

447
00:34:15.119 --> 00:34:20.880
my that's rather high and so my
desire to be there to be part of

448
00:34:20.920 --> 00:34:22.519
that, and I got, you
know, to be on the ground there

449
00:34:22.559 --> 00:34:27.280
for a week to help them to
do that was really you know, quite

450
00:34:27.280 --> 00:34:34.760
an honor to be able to help
to advocate for again lifelong learning and what

451
00:34:34.880 --> 00:34:37.199
they've done, which is very exciting
to see. This is a five year

452
00:34:37.239 --> 00:34:43.079
initiative that USAID had has and they're
in year three of this, but it's

453
00:34:43.119 --> 00:34:47.480
really setting up these career centers around
the country to help people to pick up

454
00:34:47.960 --> 00:34:52.079
you know, what they refer to
as SAW skills. I refer to them

455
00:34:52.119 --> 00:34:57.039
as the non cognitive skills that are
so important to success, which is around

456
00:34:57.079 --> 00:35:00.599
things like you know, reliability,
dependability, trustworth, biness, showing up

457
00:35:00.639 --> 00:35:05.800
on time, you know, a
dressing and being able to interpersonal skills,

458
00:35:06.159 --> 00:35:08.920
you know, these types of skills
that are so important life skills that are

459
00:35:08.920 --> 00:35:14.599
so important to be able to be
successful so that they can reduce the rate

460
00:35:14.639 --> 00:35:20.519
of youth unemployment. So that gives
me a great sense of I would say,

461
00:35:21.840 --> 00:35:25.199
you know, fulfillment to be able
to be part of this last week

462
00:35:25.239 --> 00:35:31.400
where you know, addressing such a
huge initiative around youth unemployment and you can

463
00:35:31.440 --> 00:35:35.239
and I say the same for you
know, what we experience here in the

464
00:35:35.360 --> 00:35:37.719
United States. And you know,
one of the things I've been very focused

465
00:35:37.760 --> 00:35:43.719
on in the recent past is around
again lifelong learning. I don't know if

466
00:35:43.719 --> 00:35:46.400
you know the statistic, but seventeen
percent of the US population does not have

467
00:35:46.440 --> 00:35:52.559
a high school degree or its equivalent, and that's very concerning for me.

468
00:35:52.760 --> 00:35:58.079
So I really want again be an
advocate for how do we give light and

469
00:35:58.239 --> 00:36:02.920
energy to you know, helping people
to gather and to garner these skills for

470
00:36:04.400 --> 00:36:08.079
lifelong learning, like their ged or
their equivalent, or their high school degree

471
00:36:08.559 --> 00:36:14.039
and or apprenticeships. So those are
the types of things that you'll see being

472
00:36:14.320 --> 00:36:16.519
more focused on, and I'll speak
to that and become an advocate for it.

473
00:36:17.599 --> 00:36:22.280
This whole notion of skills gap within
the US, and another you know,

474
00:36:22.400 --> 00:36:25.440
startling statistic is that there's five million
jobs that are open in the US

475
00:36:25.960 --> 00:36:30.239
right now, and the truth is
we don't have the skills or the talent

476
00:36:30.400 --> 00:36:35.039
to fill those skills. So it's
a big deal, and it's such a

477
00:36:35.039 --> 00:36:37.920
big deal that we need to address
this. You know, from a policy

478
00:36:37.960 --> 00:36:40.480
perspective, we need to and I'm
very interested in that. We need to

479
00:36:40.519 --> 00:36:45.480
address this from a work perceptor,
from a business perspective, from colleges,

480
00:36:45.599 --> 00:36:51.280
universities, not for profit organizations.
We need to address this from all fronts

481
00:36:51.280 --> 00:36:54.400
at the community level to the unit
of one for how we're going to help

482
00:36:54.440 --> 00:37:00.000
people to garner and to gather the
skills that are going to set them up

483
00:37:00.079 --> 00:37:04.000
for success in the future. And
another quick starling statistic, hold on you.

484
00:37:04.559 --> 00:37:06.199
We're going to have to go and
break you really quick. Sorry,

485
00:37:06.239 --> 00:37:07.239
I don't hate to interrupt you,
but I want to get more of that

486
00:37:07.400 --> 00:37:10.320
hold that thought. And I've got
an idea for you to connect with somebody

487
00:37:10.320 --> 00:37:14.400
else as well. Okay, I'm
Alice Cortez, your host. We were

488
00:37:14.440 --> 00:37:16.559
on the air with Kimo Kippen,
who is an advocate for lifelong learning and

489
00:37:16.599 --> 00:37:21.920
talent development and president of Aloha Learning
Advisors. He is the former Chief Learning

490
00:37:21.960 --> 00:37:25.039
Officer and Vice President of Global Workforce
Initiatives at Hilton, where he was responsible

491
00:37:25.079 --> 00:37:30.760
for creating lifelong learning solutions for Hilton's
hundreds of thousands of employees worldwide. He

492
00:37:30.840 --> 00:37:32.679
joined his day from Washington, d
C. After the break will let him

493
00:37:32.679 --> 00:37:36.599
finish what he's up to and then
learn more about workforce transits that are going

494
00:37:36.599 --> 00:37:45.199
to affect us all. Stay with
us, We'll be right back. Alice

495
00:37:45.239 --> 00:37:51.679
Cortez is a speaker and engagement and
development catalyst. She designs and delivers professional

496
00:37:51.719 --> 00:37:55.880
development, leadership and engagement workshops and
can bring her expertise to your organization.

497
00:37:57.119 --> 00:38:01.159
She will help ignite meaningful development within
your workforce that will increase employee engagement,

498
00:38:01.280 --> 00:38:06.440
performance and retention. To learn more
or to invite Elise to speak to your

499
00:38:06.559 --> 00:38:12.400
organization, please visit her at www
dot elisecortes dot com. She would welcome

500
00:38:12.440 --> 00:38:17.199
the opportunity to help get your employees
working on purpose. Follow us on Twitter

501
00:38:17.199 --> 00:38:30.360
for more great ideas at Voice America
Empowerment. This is Working on Purpose with

502
00:38:30.440 --> 00:38:35.800
Elise Cortes. To reach our program
today, please call in to one triple

503
00:38:35.800 --> 00:38:39.639
eight three four six nine one four
one. Again that's one triple eight three

504
00:38:39.679 --> 00:38:45.119
four six nine one four one.
You may also send an email to Eleise

505
00:38:45.480 --> 00:38:52.480
A l i Se at elisecortes dot
com. Now back to working on Purpose.

506
00:38:53.280 --> 00:38:57.119
Thanks for staying well us and welcome
back to working on purpose. If

507
00:38:57.119 --> 00:38:59.840
you're just tuning in. My guest
is Chimo Kippen, who is an advocate

508
00:38:59.880 --> 00:39:04.320
for lifelong learning and Talent Development and
president of a Lowhat Learning Advisors. He

509
00:39:04.440 --> 00:39:07.559
is the former Chief Learning Officer and
Vice President of Global Workforce Initiatives at Hilton,

510
00:39:07.800 --> 00:39:12.880
where he was responsible for creating lifelong
learning solutions for Hilton's hundreds of thousands

511
00:39:12.880 --> 00:39:16.159
of employees worldwide. Prior to joining
Hilton, Kimo worked for Mariatt International for

512
00:39:16.199 --> 00:39:20.400
twenty one years, where he was
last responsible for the Center of Excellence for

513
00:39:20.480 --> 00:39:23.360
Learning. I'm your host, Alis
Cortez, So just before the break,

514
00:39:23.400 --> 00:39:27.119
I had to cut a short there
Chemo, and I wanted to hear what

515
00:39:27.199 --> 00:39:30.880
else, if there was anything else
you wanted to present for us listeners about

516
00:39:30.920 --> 00:39:34.679
what you're up to at Aloha Learning
Advisors. I'm totally thrilled. I'd love

517
00:39:34.719 --> 00:39:37.079
to help you any way that I
can. Thank of your mission. It's

518
00:39:37.119 --> 00:39:42.079
fantastic. Thank you so much.
No, as I said, it's an

519
00:39:42.079 --> 00:39:46.440
advocate for all of these things.
And so I'm now really being trying to

520
00:39:46.480 --> 00:39:53.119
give thought to being very intentional,
to stay strategic, to be able to

521
00:39:53.159 --> 00:39:58.159
set this year, you know,
as we kick off the year to really

522
00:39:58.239 --> 00:40:01.440
you know and looking to the future
sure of how I am able to achieve

523
00:40:01.480 --> 00:40:06.159
that, to really to you know, this is I think I have to

524
00:40:06.440 --> 00:40:08.400
I say, I have to be
careful for myself. Is I want to

525
00:40:08.440 --> 00:40:13.239
be the most impactful or to be
the most strategic in this space. So

526
00:40:14.079 --> 00:40:17.719
I think that just the matters of
being intentional, staying focused, and being

527
00:40:17.719 --> 00:40:23.960
strategic about it, that sounds really
really really exciting, very alluring. I'm

528
00:40:24.119 --> 00:40:28.159
just thrilled for all the impact that
I know you're going to have, Chemo.

529
00:40:28.239 --> 00:40:31.440
It's fantastic. Well, for this
last little bit of time we have

530
00:40:31.559 --> 00:40:36.679
together, I want to talk about
some workforce trends that I think really make

531
00:40:36.679 --> 00:40:39.519
a difference to how people both experience
work and what companies need to do to

532
00:40:39.559 --> 00:40:45.199
be able to respond and help develop
and support their employees. And you alluded

533
00:40:45.239 --> 00:40:51.239
to the idea of artificial intelligence before. I'm very intrigued with that that in

534
00:40:51.320 --> 00:40:57.079
robotics. I'm intrigued with how it's
impacting, how workforces try to respond to

535
00:40:57.119 --> 00:41:02.320
that, adapt to it, etc. You mentioned organizations supporting their employees before.

536
00:41:04.119 --> 00:41:07.760
What do you think companies need to
do to prepare their workforces to really

537
00:41:07.880 --> 00:41:10.920
adapt and work with artificial intelligence or
wise to kind of marry those worlds together

538
00:41:10.960 --> 00:41:15.800
a little bit, if you will. Yeah, I think let's it goes

539
00:41:15.840 --> 00:41:16.800
back to what I think. It
goes back again to what we talked about

540
00:41:16.840 --> 00:41:20.400
earlier. I think, first of
all, it starts with purpose. So

541
00:41:21.280 --> 00:41:24.320
what is the purpose of the organization? Where are they going? And however,

542
00:41:24.760 --> 00:41:29.840
you know, I think so I
think it starts with really the customer.

543
00:41:30.440 --> 00:41:35.199
So I think the question really then
becomes is what's important to the customer?

544
00:41:36.400 --> 00:41:37.800
And that can also you know,
whether it be customer or a product.

545
00:41:38.440 --> 00:41:43.360
Uh, and then what are how
are you enabling that or how are

546
00:41:43.360 --> 00:41:46.880
you making that? You know,
come to fruition. So and then how

547
00:41:46.920 --> 00:41:54.519
do these tools like AI or robotics
or VR or augmented reality, how does

548
00:41:54.679 --> 00:42:00.599
that give how does that enable?
Again what your purpose is? So I

549
00:42:00.639 --> 00:42:04.639
say that a little bit with intention
because I've made and this is probably one

550
00:42:04.639 --> 00:42:07.719
of the biggest learnings I had in
my career. Don't be enamored by the

551
00:42:07.760 --> 00:42:13.639
shiny toy, you know. So
it can be so easy, and particularly

552
00:42:13.679 --> 00:42:16.480
from a learning perspective, it's like
you could be so enamored with a new

553
00:42:16.639 --> 00:42:22.840
form of technology or a new toy, but you know, unless that new

554
00:42:22.960 --> 00:42:27.760
toy is actually solving a business problem, you know, why are you doing

555
00:42:27.800 --> 00:42:31.079
it? So and this is the
learning I had in the past where I

556
00:42:31.159 --> 00:42:37.199
had this wonderful shiny toy that I
was you know, enamored with, and

557
00:42:37.320 --> 00:42:40.119
yet I didn't have a problem that
it was trying to solve. So you

558
00:42:40.119 --> 00:42:45.760
know, I therefore no one needed
that, right So, and I had

559
00:42:45.800 --> 00:42:50.239
spent a lot of time and money
to to talk about that, that that

560
00:42:50.559 --> 00:42:55.039
uh shiny toy. So so I
want to say that, you know,

561
00:42:55.280 --> 00:43:00.159
again it has to be intentional.
But I think what you just which you

562
00:43:00.199 --> 00:43:01.679
look at the way the world,
you know, the way things are moving,

563
00:43:01.719 --> 00:43:06.840
and how AI is playing into that
space, and how robotics if you

564
00:43:06.960 --> 00:43:13.199
just look at the shift that that's
taking places, is really moving from again

565
00:43:13.320 --> 00:43:17.360
from the in essence the doing of
it. And then you use, I

566
00:43:17.440 --> 00:43:22.119
use the guiding principle that anything that
is scalable or repeatable, you know,

567
00:43:22.280 --> 00:43:25.639
that could be a candidate for that
would be something that we would either want

568
00:43:25.679 --> 00:43:30.119
to outsource or look to how we
can use AI or technology to enable it.

569
00:43:30.679 --> 00:43:37.840
But when it comes to critical thinking
and it comes to making decisions where

570
00:43:37.920 --> 00:43:42.440
it involves you know, eye to
eye or ear to ear, a mind

571
00:43:42.519 --> 00:43:47.119
to mind, that's where I think, you know again that the human cognition

572
00:43:47.440 --> 00:43:53.760
comes into play. That that's really
an important part of really what I think

573
00:43:53.880 --> 00:44:00.599
we will see retained from a business
perspective, but I think we need to

574
00:44:00.639 --> 00:44:06.079
be prepared for how we set up
a world, you know, a world

575
00:44:06.079 --> 00:44:09.679
that works from you know, by
you know, with all of these enabling

576
00:44:09.840 --> 00:44:17.239
tools you know, artificial intelligence that
again that are enabling that experience for again

577
00:44:17.719 --> 00:44:22.760
improving what will then be I think
the human condition, which I think will

578
00:44:22.880 --> 00:44:29.119
lead to having better connections, more
meaningful connections, and allow us to do

579
00:44:29.360 --> 00:44:32.559
again, if done well, to
serve our higher purpose again, being at

580
00:44:32.559 --> 00:44:39.280
the organizational level or at the individual
level. That was very helpful and along

581
00:44:39.360 --> 00:44:44.039
those lines, I mean that's certainly
we truly can't go a day without hearing

582
00:44:44.039 --> 00:44:49.400
about artificial intelligence and robotics. But
you're certainly in a unique position to Chemo

583
00:44:49.519 --> 00:44:53.400
to help us presence and understand about
other important workforce trends that you think will

584
00:44:53.440 --> 00:44:58.000
really shape the way that we as
people do our work and how we need

585
00:44:58.039 --> 00:45:00.800
to continue to learn and prepare to
live and be effective in that new space.

586
00:45:00.880 --> 00:45:05.119
Can you talk about maybe a couple
that you think are particularly important.

587
00:45:05.639 --> 00:45:08.519
Yeah, I think we've kind of
touched about them before when when I would

588
00:45:08.519 --> 00:45:13.000
just say this whole notion of what
we're just noticing, particularly when you within

589
00:45:13.039 --> 00:45:16.119
the context of the United States and
of course in other countries as well.

590
00:45:16.159 --> 00:45:21.360
But you know this, this this
this skills gap issue is huge. So

591
00:45:22.000 --> 00:45:25.920
who then becomes who has the responsibility
to fill that? And with like I

592
00:45:25.920 --> 00:45:30.400
said, with all the disruption that's
taking place, I think it's again I

593
00:45:30.440 --> 00:45:35.159
think it requires you know, from
a policy perspective, it requires it from

594
00:45:35.199 --> 00:45:38.920
an academic university college level. I
think it then it's responsibility of the not

595
00:45:39.000 --> 00:45:44.440
for profit space as well as from
from the for profit space and the employers

596
00:45:45.000 --> 00:45:50.800
the need to come together to be
able to prepare, prepare talent to take

597
00:45:50.840 --> 00:45:55.119
on these these you know, work
working the workforce for the future. And

598
00:45:55.159 --> 00:45:59.679
then of course I think you just
have to look at the you know that

599
00:45:59.719 --> 00:46:05.360
you'retionalists and the matures and the boomers
that are are going to be looking to

600
00:46:05.440 --> 00:46:08.519
step out. I think within the
context of the United States, it's very

601
00:46:08.519 --> 00:46:13.639
interesting. You know, our economy
has been doing quite well, will you

602
00:46:13.679 --> 00:46:17.039
know, will people be looking to
you know, move out of of of

603
00:46:17.119 --> 00:46:22.599
a move out of their careers to
actually retire to do other to do other

604
00:46:22.639 --> 00:46:25.480
types of work. And then who
are those that are going to be,

605
00:46:25.559 --> 00:46:30.119
you know, moving into those,
into those positions, into those into those

606
00:46:30.159 --> 00:46:35.519
places. Again, what are we
doing to prepare that? And of course,

607
00:46:35.679 --> 00:46:38.320
you know you've heard the whole Now
we have five generations in the workforce.

608
00:46:38.400 --> 00:46:44.239
And how is that impacting, you
know, the way in which organizations,

609
00:46:44.360 --> 00:46:47.079
you know, prepare themselves for the
future. What I do know is

610
00:46:47.119 --> 00:46:52.760
that it's tough. And what I
do know is that organizations are struggling to

611
00:46:52.119 --> 00:46:58.079
you know, to attract great talent, to then develop great talent, and

612
00:46:58.119 --> 00:47:06.679
then ultimately to retain talent. And
what I'm so energized by is this again

613
00:47:06.800 --> 00:47:12.880
linking back to purpose. I'm so
energized by the fact that that question of

614
00:47:13.000 --> 00:47:16.519
why is being asked far more often
now, like why am I doing this?

615
00:47:17.039 --> 00:47:22.000
Why is it important? And I
find that very refreshing. And then

616
00:47:22.159 --> 00:47:27.639
this whole thing that's been occurring just
most recently, the me too. I've

617
00:47:27.719 --> 00:47:34.519
been you know that, you know, I greatly empathize with you people that

618
00:47:34.559 --> 00:47:38.719
have been impacted by that. But
yet I am very energized by what this

619
00:47:38.920 --> 00:47:44.800
means again to the workforce, what
this will mean to women in the workforce,

620
00:47:44.840 --> 00:47:49.840
what this will mean to minorities in
the workforce. Again, this just

621
00:47:49.960 --> 00:47:57.840
adds to the importance of us as
individuals to be able, for us to

622
00:47:57.960 --> 00:48:05.719
learn better faster, and to you
to stay relevant at all times. So

623
00:48:05.840 --> 00:48:08.559
much great stuff and all that chemo. I'm just glad that you can.

624
00:48:08.840 --> 00:48:13.760
You can present so much information in
a short amount of time, and we've

625
00:48:13.800 --> 00:48:15.800
only got a little bit of time
left on the show, and so I

626
00:48:16.119 --> 00:48:19.719
think I'll give you the choice here. I had two other questions I wanted

627
00:48:19.760 --> 00:48:24.199
to ask you with regard to how
organizations can position themselves to better attract employees

628
00:48:24.199 --> 00:48:28.320
in the face of these trends is
one, and if you feel like you've

629
00:48:28.320 --> 00:48:30.280
already addressed that, then the other
thing I wanted to hear about was maybe

630
00:48:30.360 --> 00:48:35.039
one or two initiatives that that you
were part of or spearheaded in your long

631
00:48:35.159 --> 00:48:37.400
learning and development career that you're really
proud of, it really made an impact,

632
00:48:37.599 --> 00:48:40.159
which I was just finish me,
let's focus on the ladder, and

633
00:48:40.159 --> 00:48:44.800
I'll do this. I'll be quick
at least. Is that what I think

634
00:48:45.039 --> 00:48:47.760
as I look back, you know, in terms of this corporate role that

635
00:48:47.800 --> 00:48:52.320
I took place I'm just I am, you know, thrilled to be parts

636
00:48:52.360 --> 00:48:55.880
of organizations that truly value and they
recognize that the importance of having a great

637
00:48:55.920 --> 00:49:01.559
brand. You know that a great
brand is tested every day, you know,

638
00:49:01.679 --> 00:49:07.039
through you know, through through how
its product or service is delivered.

639
00:49:07.199 --> 00:49:09.679
And so, you know, I
think of a brand as a story that's

640
00:49:09.719 --> 00:49:13.960
continually being told, and the way
it gets told is through the people that

641
00:49:14.280 --> 00:49:17.239
either deliver that product or service,
and that I was given the opportunity to

642
00:49:17.360 --> 00:49:22.760
lead great teams of people that you
know, where we created a great learning

643
00:49:22.840 --> 00:49:27.039
organization, and so I you know, I look back very fondly within the

644
00:49:27.119 --> 00:49:30.440
Hilton context for example of being able
to help, you know, be part

645
00:49:30.480 --> 00:49:37.599
of this transformation of our organization and
the transformation of the learning organization and us

646
00:49:37.639 --> 00:49:42.480
setting up a corporate you know,
a corporate university, and that the brand

647
00:49:42.639 --> 00:49:45.719
considered it to be so important that
you know, we we dedicated so much

648
00:49:45.920 --> 00:49:51.920
energy and resources and I had so
much support to be able to do that

649
00:49:51.960 --> 00:49:55.440
from the most senior levels in the
organization and where I just think we're the

650
00:49:55.840 --> 00:50:02.320
key thing here for success really was
around executive sponsorship. And I was very

651
00:50:02.360 --> 00:50:08.400
blessed by having great executive sponsors that
really saw the value of learning, and

652
00:50:08.440 --> 00:50:13.920
we were able to demonstrate that learning, demonstrate the value of learning through the

653
00:50:13.960 --> 00:50:16.519
group for the results that we have
that help move the business, that help

654
00:50:16.559 --> 00:50:21.960
move the brand to become the brand
that it is today. Oh my gosh,

655
00:50:22.039 --> 00:50:24.440
Cheimo, what a fantastic way to
finish. And we are unfortunately out

656
00:50:24.440 --> 00:50:28.840
of time, but it has been
so wonderful to have you with me and

657
00:50:28.920 --> 00:50:31.679
our listeners. Thank you so much
for joining us today. Absolutely my pleasure

658
00:50:31.960 --> 00:50:37.000
and I wish you all the very
best for the future into your listeners,

659
00:50:37.039 --> 00:50:42.320
you know, really focusing on having
a very purpose driven life. If you

660
00:50:42.320 --> 00:50:45.480
want to learn more about this amazing
man, Chimo Kippen or get involved in

661
00:50:45.519 --> 00:50:47.239
any of his initiatives, help him
out here at his new at his new

662
00:50:47.559 --> 00:50:52.599
business, you can contact him via
email. It's Chemokippen at gmail dot com.

663
00:50:52.639 --> 00:50:58.760
So that's K I M O K
I P P E n at gmail

664
00:50:58.920 --> 00:51:01.480
dot com. Next week we'll be
on the air with Cash KH of the

665
00:51:01.559 --> 00:51:06.880
K Consulting Group and talking about his
newly released book called Leader Types. We'll

666
00:51:06.920 --> 00:51:09.440
be talking about what his eight leader
types are and how they contribute a unique

667
00:51:09.440 --> 00:51:14.119
perspective on strategic planning and moving people
into action. See you then, and

668
00:51:14.199 --> 00:51:15.800
remember that work is at least one
third of our lives, So let's work

669
00:51:15.840 --> 00:51:25.519
on purpose. We hope you've enjoyed
this week's program. Be sure to tune

670
00:51:25.559 --> 00:51:30.400
into Working on Purpose featuring your host, Elise Cortes, every Wednesday at six

671
00:51:30.480 --> 00:51:36.440
pm Eastern Time three pm Pacific Time
on the Voice America Empowerment Channel. This

672
00:51:36.559 --> 00:51:38.199
week, find your life's purpose at
work