April 7, 2021

Elevating the Workplace Through Engagement and Well-Being

Elevating the Workplace Through Engagement and Well-Being

Soliciting and listening deeply to understand the perspectives and experiences of your employees, and taking action on the feedback, is a business imperative that cannot be overlooked in today’s business world. People crave meaning and purpose in...

iHeartRadio podcast player iconSpotify podcast player iconAmazon Music podcast player iconAudible podcast player iconPandora podcast player iconApple Podcasts podcast player iconPodchaser podcast player iconDeezer podcast player iconAudacy podcast player iconYoutube Music podcast player iconSpreaker podcast player iconPodcast Addict podcast player iconCastbox podcast player iconJioSaavn podcast player iconCastamatic podcast player iconCastro podcast player iconFountain podcast player iconGoodpods podcast player iconOvercast podcast player iconPlayerFM podcast player iconPocketCasts podcast player iconPodimo podcast player iconPodurama podcast player iconPodverse podcast player iconPodyssey podcast player iconYouTube podcast player iconRSS Feed podcast player icon
iHeartRadio podcast player iconSpotify podcast player iconAmazon Music podcast player iconAudible podcast player iconPandora podcast player iconApple Podcasts podcast player iconPodchaser podcast player iconDeezer podcast player iconAudacy podcast player iconYoutube Music podcast player iconSpreaker podcast player iconPodcast Addict podcast player iconCastbox podcast player iconJioSaavn podcast player iconCastamatic podcast player iconCastro podcast player iconFountain podcast player iconGoodpods podcast player iconOvercast podcast player iconPlayerFM podcast player iconPocketCasts podcast player iconPodimo podcast player iconPodurama podcast player iconPodverse podcast player iconPodyssey podcast player iconYouTube podcast player iconRSS Feed podcast player icon

Soliciting and listening deeply to understand the perspectives and experiences of your employees, and taking action on the feedback, is a business imperative that cannot be overlooked in today’s business world. People crave meaning and purpose in their lives, and work is a profoundly important contributing component. Conducting regular, anonymous employee engagement surveys to continue the open exchange between employees and leaders is essential for individual flourishing and company success. Going beyond measures to improve engagement and equip employees with training to address and manage their own mental health and well-being, even better.

WEBVTT

1
00:00:05.160 --> 00:00:09.400
What's working on purpose anyway? Each
week we ponder the answer to this question.

2
00:00:09.960 --> 00:00:14.640
People ache for meaning and purpose at
work, to contribute their talents passionately

3
00:00:14.960 --> 00:00:19.480
and know their lives really matter.
They crave being part of an organization that

4
00:00:19.559 --> 00:00:24.719
inspires them and helps them grow into
realizing their highest potential. Business can be

5
00:00:24.839 --> 00:00:29.480
such a force for good in the
world, elevating humanity. In our program,

6
00:00:29.519 --> 00:00:33.520
we provide guidance and inspiration to help
usher in this world we all want

7
00:00:34.159 --> 00:00:38.799
working on purpose. Now. Here
is your host, doctor Elise Cortez.

8
00:00:51.119 --> 00:00:53.880
Welcome back to the working and purpose
programs you need again this week. I'm

9
00:00:53.920 --> 00:00:57.399
your host, Doctor Elise Cortez.
Join you from the Panhandle in West Texas

10
00:00:57.439 --> 00:01:00.079
where I'm doing some consulting work.
By way of introduction, I'm a management

11
00:01:00.079 --> 00:01:06.159
consultant specializing in meaning and purpose,
organizational logo therapist, inspirational speaker, social

12
00:01:06.200 --> 00:01:07.560
scientist, and author. You can
learn more about me and how we can

13
00:01:07.599 --> 00:01:12.159
work together at at least Cortes dot
com and Gusto dashnow dot com. Let

14
00:01:12.159 --> 00:01:15.879
me thank my partner and sponsor,
Work Proud. We are a perfect collaboration.

15
00:01:17.120 --> 00:01:19.920
Everyone wants to know they matter and
that the work they do is meaningful

16
00:01:19.959 --> 00:01:23.120
and appreciated. Work Proud is a
mobile platform built to encourage employees to share

17
00:01:23.200 --> 00:01:27.920
stories and recognize each other's contribution.
Work Proud empowers HR and business leaders to

18
00:01:27.920 --> 00:01:32.280
help create company cultures where all employees
are inspired to feel proud of their work

19
00:01:32.519 --> 00:01:36.239
and proud of their company. Learn
more at work proud dot com. With

20
00:01:36.319 --> 00:01:38.359
us today. Right next to me
is Sherry Elliott Eerie. She's the founder

21
00:01:38.359 --> 00:01:44.319
and CEO of human resources consultancy company
Sherry Elliott Eerie. She's a recognized generational

22
00:01:44.359 --> 00:01:48.319
expert, HR consultant, coach,
and motivational speaker. She's the author of

23
00:01:48.400 --> 00:01:53.840
Ties to Tattoos, Training generational differences
into competitive advantage and Crack the Millennial code,

24
00:01:53.079 --> 00:01:57.200
manage market and Motivate Millennials. We
have taken the show on the road

25
00:01:57.280 --> 00:02:00.280
to the Panhandle, West Texas,
where we are working together on an employee

26
00:02:00.280 --> 00:02:05.239
engagement survey project. We've been in
the field talking to various employees talking about

27
00:02:05.239 --> 00:02:08.680
their experiences of working for this for
this company, and today we'll be talking

28
00:02:08.680 --> 00:02:14.280
about employee engagement and well being as
a central drivers of retention, engagement,

29
00:02:14.280 --> 00:02:17.800
and performance. Sherry, welcome back
for the fourth time to working on purpose.

30
00:02:19.120 --> 00:02:22.159
Thank you the least for having me. That's so great how this worked

31
00:02:22.159 --> 00:02:24.039
out right, So you know,
for being in my room right, Yeah,

32
00:02:24.199 --> 00:02:29.560
I'm actually in her hotel room here
in West Texas. So what we

33
00:02:29.599 --> 00:02:34.240
want to do today is really really
bring you into our worlds and talk with

34
00:02:34.280 --> 00:02:38.919
you about what it is to be
on the front lines of helping companies really

35
00:02:38.000 --> 00:02:43.159
understand why employees come to work,
why they why do they keep coming back,

36
00:02:43.360 --> 00:02:45.599
what do they want from work,
and what you can do to make

37
00:02:45.599 --> 00:02:47.759
the workplace a better place for them
so they can actually give their best and

38
00:02:47.800 --> 00:02:52.719
want to stay. So let me
start with you, Shary. You and

39
00:02:52.800 --> 00:02:58.439
I met more than ten plus years
ago, and I called on you.

40
00:02:57.960 --> 00:03:02.800
You're you're an unsuspecting suspect and I
called on you hoping to be able to

41
00:03:02.800 --> 00:03:09.439
share at the time my HR analysis
tool with you, and we scrap that.

42
00:03:09.560 --> 00:03:13.520
We're like, forget all that,
let's just talk to you. Let's

43
00:03:13.520 --> 00:03:16.479
work together. So ten plus years
together in the workplace, you've authored several

44
00:03:16.479 --> 00:03:21.520
books since then. I've authored one
What's Happening in a World Today, that

45
00:03:21.520 --> 00:03:25.319
you want to start with. Actually, it's just the fact of connection and

46
00:03:25.360 --> 00:03:30.280
collaboration. I mean there's just that
energy that people follow, and so I

47
00:03:30.280 --> 00:03:34.719
think it's a perfect start to what
we're doing today. I mean, why

48
00:03:34.879 --> 00:03:38.039
work together on a project as important
as this. I mean, it's that

49
00:03:38.199 --> 00:03:43.199
energy, it's that connection, and
that's what we're doing with this client.

50
00:03:43.400 --> 00:03:46.680
It's saying, why do you even
want to work together? Why do you

51
00:03:46.719 --> 00:03:51.360
want to partner together? Even what
we're doing, I don't understand Spanish,

52
00:03:51.400 --> 00:03:54.439
and this client needs somebody who can
translate. Well, there you are,

53
00:03:54.599 --> 00:03:59.879
that's what you do, and I
provide HR. So the synergy we have

54
00:04:00.120 --> 00:04:04.840
together is perfect. You have an
offering I don't have, and I have

55
00:04:04.960 --> 00:04:11.400
something in my years of HR and
my manufacturing side that I've been able to

56
00:04:11.520 --> 00:04:15.759
use with them. And look what
we bring after so many years of knowing

57
00:04:15.800 --> 00:04:18.920
each other, not just personally but
professionally, and we bring that to this

58
00:04:18.920 --> 00:04:27.000
one client and that synergy to give
them the project that they need. So

59
00:04:27.040 --> 00:04:31.399
what I appreciate listeners and viewers is
there's a certain art and science and listening

60
00:04:31.519 --> 00:04:35.399
right being really present to be able
to hear and catch what someone says in

61
00:04:35.439 --> 00:04:39.879
the way of what they're looking for
in the world. And in this case,

62
00:04:40.480 --> 00:04:44.319
this client we're working with this is
the first time that they've ever and

63
00:04:44.399 --> 00:04:47.480
they're fifty years of operation done in
employee engagement survey. So think about what

64
00:04:47.560 --> 00:04:51.399
that really means for them to get
to the place where they are mature enough

65
00:04:51.399 --> 00:04:56.279
to be able to hear and listen
to what's happening in the world around them,

66
00:04:56.360 --> 00:04:59.639
to be able to consider, wow, we might need to really investigate

67
00:04:59.680 --> 00:05:02.240
this, really take this seriously.
Think what that really takes. And so

68
00:05:02.399 --> 00:05:06.319
I want to commend them for fifty
years of successful operations. And here we

69
00:05:06.360 --> 00:05:11.199
are now they're at a juncture where
they want to take things to another level

70
00:05:11.240 --> 00:05:14.240
and they know they really can't do
that until they really understand the lay of

71
00:05:14.279 --> 00:05:17.519
the land. And so here we
are. And Sharry knows that I speak

72
00:05:17.560 --> 00:05:20.600
Spanish, and she's been working with
this client for a while, and so

73
00:05:20.759 --> 00:05:24.639
she said, you've got something that
I don't have. Together, we bring

74
00:05:24.680 --> 00:05:29.600
something totally different and better. Let's
do this together. And so, what

75
00:05:29.680 --> 00:05:33.439
are some of the things that you
already notice about this company that in your

76
00:05:33.519 --> 00:05:39.800
work with them, have helped advance
them. I think it's just their ability

77
00:05:39.879 --> 00:05:44.360
to listen and to stretch. There's
a course I'm taking right now, and

78
00:05:44.399 --> 00:05:48.920
I love the term growing edges,
and I don't like it for me personally,

79
00:05:49.680 --> 00:05:54.160
let me just say that when it's
my growing edge, But I love

80
00:05:54.199 --> 00:05:58.199
to see it with my client and
to watch them being willing to expand and

81
00:05:58.279 --> 00:06:01.560
to hear things that are difficult.
But yet they're still at it and they're

82
00:06:01.560 --> 00:06:05.199
going, I want to know more. What does our workforce need? What

83
00:06:05.279 --> 00:06:10.680
do they want to hear? They
employ a huge amount maybe sixty percent of

84
00:06:10.720 --> 00:06:15.079
their workforce is from Mexico, and
they're still saying, how can we treat

85
00:06:15.120 --> 00:06:18.279
them better? How can we take
care of them better? What do they

86
00:06:18.360 --> 00:06:23.560
need more of? And this is
the tool that they said, we want

87
00:06:23.600 --> 00:06:26.959
to learn by and guess what.
We don't want to be involved in it.

88
00:06:27.240 --> 00:06:30.639
We want to bring outside support in
it. And I just think,

89
00:06:31.120 --> 00:06:34.120
I mean, I'm commending them on
that. That takes a lot of bravery,

90
00:06:34.480 --> 00:06:39.639
That takes a lot of vulnerability to
me. Now, let's step back

91
00:06:39.680 --> 00:06:42.240
for just a moment here for our
listeners of viewers who are going, like,

92
00:06:42.240 --> 00:06:44.959
why in the world of you guys
involved in the first place. So

93
00:06:45.040 --> 00:06:48.199
it's really important that we situate that
how this thing started was you know,

94
00:06:48.319 --> 00:06:54.480
this really was a situation where the
company was in a situation where they're a

95
00:06:54.480 --> 00:06:57.720
main customer said hey, you got
to do something different or else, but

96
00:06:57.759 --> 00:07:00.639
I want to do business with you. And so that was a major flags

97
00:07:00.680 --> 00:07:04.120
saying you, guys, you know
really it's things have to change. So

98
00:07:04.800 --> 00:07:08.879
they may not have noticed that they
needed to better engage their workforce if they

99
00:07:08.920 --> 00:07:12.439
didn't have a customer saying hey,
there's major, major problems here. So

100
00:07:12.800 --> 00:07:15.160
can you speak a little bit too, to the extent that you can while

101
00:07:15.160 --> 00:07:20.639
you're protecting your client how this whole
thing started and what they've learned along the

102
00:07:20.639 --> 00:07:26.079
way and meeting you, and how
you've helped them raise their consciousness about what

103
00:07:26.120 --> 00:07:29.279
it is to be in business in
twenty twenty one. Yeah, I think

104
00:07:29.759 --> 00:07:33.360
just like so many organizations, they
don't know what they don't know. And

105
00:07:33.759 --> 00:07:38.839
from my perspective, after thirty some
years and human resources, a lot of

106
00:07:38.879 --> 00:07:42.439
companies go, well I have a
human resource person and I go okay,

107
00:07:42.439 --> 00:07:45.920
well tell me about them. Well, they were the payroll clerk or they

108
00:07:45.959 --> 00:07:48.560
were the office manager. Well they've
been here long enough, Well they become

109
00:07:48.560 --> 00:07:50.759
the HR person. I'm like,
oh, well, did they go to

110
00:07:50.800 --> 00:07:56.000
school to do HR? No?
Did they get a degree? Do they

111
00:07:56.000 --> 00:07:59.240
know anything about it, no,
And so a lot of times companies have

112
00:07:59.360 --> 00:08:03.279
the best intention, but what they
do is they over elevate and promote somebody

113
00:08:03.319 --> 00:08:07.839
into HR who has no skill set, and just like this client, it

114
00:08:07.920 --> 00:08:13.920
got them into a lot of trouble
because nobody understands the law around human resources.

115
00:08:13.480 --> 00:08:16.879
And just like this client, it
got them into trouble. They didn't

116
00:08:16.879 --> 00:08:22.120
mean to do anything wrong. Their
intentions were not malicious, but it did

117
00:08:22.120 --> 00:08:26.319
get them into trouble. And so
what happens then is their clients, their

118
00:08:26.360 --> 00:08:31.200
customers find out and say you need
to fix this. And so fortunately for

119
00:08:31.279 --> 00:08:35.000
me, I do a lot of
networking with attorneys, and attorneys don't want

120
00:08:35.039 --> 00:08:39.879
to get involved directly. They would
rather send it out to somebody who's got

121
00:08:39.919 --> 00:08:43.080
a lot of years and human resources
like me in an education And thankfully I

122
00:08:43.159 --> 00:08:46.879
do a lot of networking with SCHERM, the Society for Human Resource Management.

123
00:08:48.120 --> 00:08:50.720
They called me and said, can
you come in and fix this. We

124
00:08:50.919 --> 00:08:52.879
need you to have a lot of
experience in a lot of different areas,

125
00:08:54.080 --> 00:08:58.360
especially in Texas because there's a lot
of immigration challenges. So now for our

126
00:08:58.360 --> 00:09:03.519
listeners and are like that sounds interesting. They you now recognize right that there

127
00:09:03.600 --> 00:09:07.279
was a problem. There was some
major major event that happened that caused this

128
00:09:07.320 --> 00:09:11.080
company to say, okay, we
need an outside perspective. Now share if

129
00:09:11.080 --> 00:09:16.200
you could, let's now paint for
our listeners and our viewers the kinds of

130
00:09:16.240 --> 00:09:18.279
things they might start to notice in
their company that would make them go,

131
00:09:18.399 --> 00:09:22.279
hey, we need to look at
employee engagement or well being. Share some

132
00:09:22.320 --> 00:09:26.240
of the things that you've seen over
your years that would be like telltale signs.

133
00:09:26.360 --> 00:09:31.000
Let's look at this. Yeah,
a lot of turnover, so high

134
00:09:31.000 --> 00:09:41.399
turnover, unexplained immigration issues, So
companies that usually shy away from doing e

135
00:09:41.600 --> 00:09:46.320
verify are a good indication. Or
they don't want to do a lot of

136
00:09:46.360 --> 00:09:50.840
document verification for people's work documents,
especially if they're hiring a lot of people

137
00:09:52.159 --> 00:09:56.080
from Mexico. That's another good indication
that the workforce may have a challenge,

138
00:09:58.960 --> 00:10:03.360
a lot of diversity issues. They
don't have good personnel files, they don't

139
00:10:03.360 --> 00:10:09.679
have anybody who has actually gone to
school for human resources, or they don't

140
00:10:09.720 --> 00:10:15.879
have a separation between human resources and
payroll. That's another good indication. They

141
00:10:15.919 --> 00:10:22.519
have a lot of workers comp claims
or unemployment claims. Those sorts of things.

142
00:10:22.759 --> 00:10:26.320
How about this, they haven't had
an employee handbook maybe ever, or

143
00:10:26.399 --> 00:10:31.320
maybe it's been over ten or twenty
years. That also might be another good

144
00:10:31.320 --> 00:10:37.039
indication. So any one of those
things or all of the above. So

145
00:10:37.080 --> 00:10:39.960
what I so appreciate about my role
and getting to work with this organization is

146
00:10:41.519 --> 00:10:46.279
there is a serious and contemplative listening
that I am present too. And so

147
00:10:46.960 --> 00:10:50.600
what I see now and what Cherry's
done in her work, and Sharon and

148
00:10:50.639 --> 00:10:54.240
I have been friends for years and
colleagues about those same years, and so

149
00:10:54.279 --> 00:10:58.480
we've done a lot of different projects
together. And so once you've been on

150
00:10:58.480 --> 00:11:01.559
this project for quite several months she'd
gotten to know them, there began to

151
00:11:01.600 --> 00:11:07.039
be an elevation of thinking and decision
making about how to run the business,

152
00:11:07.080 --> 00:11:11.720
at which point there was an opportunity
to start talking about employee engagement. So

153
00:11:11.759 --> 00:11:15.039
once she had really put out the
fires or some of these major problems in

154
00:11:15.080 --> 00:11:18.279
the organization, there was now a
space to start to look at, well,

155
00:11:18.320 --> 00:11:20.679
wow, how can we actually elevate
this organization and bring it into a

156
00:11:20.799 --> 00:11:26.159
higher level of maturity and operation,
Which is that that's the point we need

157
00:11:26.159 --> 00:11:30.480
to actually consider employee engagement and so
what I think is important for us to

158
00:11:30.799 --> 00:11:33.919
talk about and recognize in this conversation
when you're thinking about, well, when

159
00:11:33.919 --> 00:11:37.000
would we know we need to bring
in an HRR consultant, When would we

160
00:11:37.039 --> 00:11:41.000
know to bring in somebody to talk
about employe engagement when you start to recognize

161
00:11:41.039 --> 00:11:43.840
that things really aren't working as well
as they could be, or you get

162
00:11:43.919 --> 00:11:48.639
some kind of a major flag from
outside, like this customer saying, hey,

163
00:11:48.759 --> 00:11:50.879
we're not going to work with you
until you figure this stuff out.

164
00:11:50.440 --> 00:11:54.840
Sometimes it takes an outside source saying
things are not going as well as you

165
00:11:54.879 --> 00:12:00.919
think it is for the universe to
get your attention. So what I would

166
00:12:00.960 --> 00:12:03.879
say from my vendage point is the
work that I get to do around leadership

167
00:12:03.919 --> 00:12:11.720
development, employee engagement, visioneering with
stakeholders is that it really is We're now

168
00:12:11.759 --> 00:12:15.799
getting into the place where we're starting
to really elevate an organization, and I'm

169
00:12:15.840 --> 00:12:20.519
so grateful that I get to do
that. And any organization is eligible depending

170
00:12:20.519 --> 00:12:22.759
on where they are. So do
you want to weigh in about kind of

171
00:12:22.759 --> 00:12:28.480
what your perspective has been about when
you see organizations start to elevate their maturity

172
00:12:28.559 --> 00:12:31.159
levels and how to recognize what it's
time to get help to get to the

173
00:12:31.159 --> 00:12:37.360
next level. Yeah. I think
it's always a good time to be ready

174
00:12:37.440 --> 00:12:41.039
to go to the next level.
Once they seem to have someone in the

175
00:12:41.159 --> 00:12:46.600
organization willing to take that banner and
to run with it. Somebody has to

176
00:12:46.600 --> 00:12:50.159
have the courage to be able to
stand out and say, you know what,

177
00:12:50.279 --> 00:12:54.279
it's time to do something different.
And that really is important. I

178
00:12:54.279 --> 00:12:58.000
mean, they had nobody internally who
was willing to stand up and say,

179
00:12:58.000 --> 00:13:01.799
you know what, it's okay that
this isn't working and it's time to do

180
00:13:01.879 --> 00:13:05.919
it differently. And they didn't have
that. And it was the owner who

181
00:13:05.960 --> 00:13:09.159
said, you know what, I
think we need to bring in this HR

182
00:13:09.240 --> 00:13:11.840
consultant. She costs a lot of
money, and it is in his terms.

183
00:13:11.840 --> 00:13:13.840
He was like, this costs a
lot of money. And I was

184
00:13:13.879 --> 00:13:18.120
like, well, let me just
tell you in Dalla's terms, I don't

185
00:13:18.159 --> 00:13:22.320
cost a lot of money. But
somebody has to be willing to say this

186
00:13:22.440 --> 00:13:24.519
isn't working. And so it doesn't
matter who it is, but someone has

187
00:13:24.559 --> 00:13:30.480
to champion change. And when it
comes to employee engagements, I really do

188
00:13:30.559 --> 00:13:33.639
believe and this is what I told
my client before. I said this is

189
00:13:33.639 --> 00:13:39.240
what the least needs to be doing. I said, are you ready for

190
00:13:39.279 --> 00:13:46.120
this employee engagement process? Do you
really want to know what's broken? And

191
00:13:46.200 --> 00:13:50.000
are you ready to hear what's going
well? And when you hear what's not

192
00:13:50.120 --> 00:13:56.399
going well, are you ready to
champion that and start changing the culture.

193
00:13:56.919 --> 00:14:00.320
Because you're going to hear some things
you're not prepared to hear, and that

194
00:14:00.440 --> 00:14:03.240
to me is really important. Don't
ask if you're not prepared to make some

195
00:14:03.399 --> 00:14:07.879
changes. So I'll piggyback on that. So one of the things that we

196
00:14:07.919 --> 00:14:11.879
all know is feedback can be really
hard. But here's the great thing,

197
00:14:11.960 --> 00:14:15.440
ladies and gentlemen, when we ask
for the feedback, it's a lot easier

198
00:14:15.480 --> 00:14:18.759
to hear it. When we say, look, we've implied that we've employed

199
00:14:18.759 --> 00:14:22.399
this employee engagement organization to be able
to hear your perspectives, and therefore we're

200
00:14:22.480 --> 00:14:26.519
asking for it. No matter what
comes back, it becomes a little bit

201
00:14:26.559 --> 00:14:28.720
easier than just this sparrage of hey, you guys, this is just not

202
00:14:28.799 --> 00:14:35.120
working kind of thing. So,
as a professional working in the space,

203
00:14:35.600 --> 00:14:39.679
it is such a coveted, sacred
space to be able to catch that information

204
00:14:39.759 --> 00:14:43.360
and then catch it in a live
interaction and then report it back to the

205
00:14:43.440 --> 00:14:48.519
organization anonymously so we can actually do
something about it. And I want to

206
00:14:48.559 --> 00:14:52.960
applaud the courage of the companies that
say, Okay, we're ready to take

207
00:14:52.000 --> 00:14:54.720
that next step, because feedback is
heart. I don't care if you're an

208
00:14:54.759 --> 00:14:58.799
individual leader, if you are a
company, if you are someone in your

209
00:14:58.799 --> 00:15:03.799
home home space. Feedback is hard
and this is the way we grow though.

210
00:15:03.879 --> 00:15:07.519
So for us getting to be in
this space, we see we see

211
00:15:07.559 --> 00:15:13.080
our work as really helping to steward
growth inside leaders and organizations. And how

212
00:15:13.120 --> 00:15:20.080
awesome is that? Yeah? Absolutely
absolutely it takes courage, it does and

213
00:15:18.679 --> 00:15:24.039
it is a sacred space to get
to dance in that world with you.

214
00:15:24.200 --> 00:15:26.720
So thanks for the opportunity with that. Let's grab our first break. I'm

215
00:15:26.720 --> 00:15:30.720
your host, Doctor Release Cortez.
We went there on the air with Sherry

216
00:15:30.720 --> 00:15:33.879
Elliott Eariy, the founder and CEO
of Human resources consultancy company Sherry Elliott Eurie.

217
00:15:35.200 --> 00:15:39.519
She's a recognized generational expert, HR
consultant, coach and motivational speaker.

218
00:15:39.720 --> 00:15:43.759
We've been talking a bit about our
work together with this client in the West

219
00:15:43.799 --> 00:15:48.320
Texas Panhandle around employee engagement After the
break, we're going to talk more about

220
00:15:48.519 --> 00:15:50.960
engagement and well being. Stay with
us, we'll be right back. Doctor

221
00:15:50.960 --> 00:15:58.080
Release Cortez is a management consultant specializing
in meaning and purpose and inspirational speaker and

222
00:15:58.120 --> 00:16:03.360
author. She helps companies visioneer for
greater purpose among stakeholders and develop purpose inspired

223
00:16:03.440 --> 00:16:11.000
leadership and meaning infused cultures that elevate
fulfillment, performance, and commitment within the

224
00:16:11.039 --> 00:16:15.559
workforce. To learn more or to
invite a lease to speak to your organization,

225
00:16:15.919 --> 00:16:18.720
please visit her at Elise Cortez dot
com. Let's talk about how to

226
00:16:18.759 --> 00:16:30.320
get your employees working on purpose.
This is working on Purpose with doctor Release

227
00:16:30.399 --> 00:16:36.240
Cortez. To reach our program today
or open a conversation with Elise, send

228
00:16:36.240 --> 00:16:42.840
an email to Elise Alis at Elise
Cortez dot com. Now back to working

229
00:16:42.879 --> 00:16:52.000
on purpose. Thanks for staying with
us, and welcome back to working on

230
00:16:52.039 --> 00:16:56.000
Purpose. As I've watched the pandemic
continue on, We've looked for ways to

231
00:16:56.039 --> 00:17:00.720
help companies support their employees handled the
anxiety, stress, to press and feeling

232
00:17:00.720 --> 00:17:04.079
disconnected, while also helping to lift
and inspire them with ongoing professional development.

233
00:17:04.559 --> 00:17:08.839
So we're now offering a well being
webinar learning series called Grab your Gusto Vital

234
00:17:08.839 --> 00:17:12.359
well Being from the inside Out.
You'll learn more about that at least cortest

235
00:17:12.400 --> 00:17:15.319
dot com. We're sending me an
email to ease at least cortest dot com

236
00:17:15.359 --> 00:17:18.559
and we can talk more about how
can help your employees if you're just joining

237
00:17:18.559 --> 00:17:22.359
the program. My guest is Sherry
Elliott Yey. She's a recognized generational expert,

238
00:17:22.720 --> 00:17:26.759
HR consultant, coach, and motivational
speaker. We've taken the show on

239
00:17:26.799 --> 00:17:30.680
the road as we're conducting an employee
engagement survey project in the West Texas Panhandle.

240
00:17:30.680 --> 00:17:33.920
I'm your host, Doctor Elease Cortes, So I want to start this

241
00:17:34.000 --> 00:17:38.359
next segment just saying that over the
years that I've gotten to do employee engagement

242
00:17:38.359 --> 00:17:42.799
work, it's a privilege to get
to work with leaders who have the courage

243
00:17:42.960 --> 00:17:48.720
and the willingness to look at what's
maybe working well in ortization and an themselves

244
00:17:48.759 --> 00:17:53.839
and what's not. And I've had
the honestly, the absolute sacred opportunity to

245
00:17:53.839 --> 00:17:57.079
be able to stand with them as
they realize they've learned things that they had

246
00:17:57.119 --> 00:18:00.960
no idea that we're just not working
about their communication style, the way that

247
00:18:02.000 --> 00:18:04.279
they hire, the way they develop, the way that they train, the

248
00:18:04.319 --> 00:18:08.400
way they promote, and so getting
the chance to be able to be in

249
00:18:08.440 --> 00:18:15.000
that space with companies where there is
a serious yearning to do better is an

250
00:18:15.000 --> 00:18:21.880
honor. What's your perspective on that? Yeah, I think the opposite is

251
00:18:21.920 --> 00:18:30.599
so often true that when I see
an organization willing to one just enter into

252
00:18:30.599 --> 00:18:37.200
the space and then too willing to
pay for it, and then three to

253
00:18:37.400 --> 00:18:42.039
actually receive it, it's just amazing
to me. And so it's just just

254
00:18:42.160 --> 00:18:48.880
so exciting that, especially during COVID
time right now, to see what we're

255
00:18:48.880 --> 00:18:52.359
getting to do this week. It's
actually thrilling, It really is. It

256
00:18:52.440 --> 00:18:56.839
is thrilling, And I really want
to take it back even deeper on the

257
00:18:56.880 --> 00:19:02.279
true human level here in terms of
my personal experience here, and that is

258
00:19:02.319 --> 00:19:04.839
that in this particular company that we're
working with, they do, as share

259
00:19:04.920 --> 00:19:08.920
said, we have a lot of
people who speak English as a second language

260
00:19:10.039 --> 00:19:15.079
working here, and they have various
forms of labor agreements with them. And

261
00:19:15.279 --> 00:19:18.799
can I tell you how amazing it
is this company is so committed to learning

262
00:19:18.799 --> 00:19:22.119
the perspectives of these employees. They
did bring me in because I can speak

263
00:19:22.160 --> 00:19:26.319
Spanish, but we're also learning,
though, is that many of these employees

264
00:19:26.400 --> 00:19:32.519
don't read or write any language.
And so the sacred opportunity to sit with

265
00:19:32.559 --> 00:19:36.839
them and help them understand why we're
asking the questions of them, and then

266
00:19:37.440 --> 00:19:41.640
explaining to them what the questions are
so that we can get their responses.

267
00:19:41.319 --> 00:19:45.599
That even just today, it was
the greatest thing, ladies and gentlemen to

268
00:19:45.680 --> 00:19:49.000
work with several groups of people,
and some of them said, I don't

269
00:19:49.079 --> 00:19:52.799
read and I don't write, and
so we had the survey out in written

270
00:19:53.119 --> 00:19:56.720
type, written form, and so
I was explaining the questions and then the

271
00:19:56.720 --> 00:20:00.200
answers and they're like, oh,
I know what answer to give, and

272
00:20:00.359 --> 00:20:03.000
people but one woman said I can't
write my response, and I said,

273
00:20:03.039 --> 00:20:07.000
you can because all the responses is
a check mark. And so the greatest

274
00:20:07.079 --> 00:20:12.079
thing was here as a company allow
empowering this person to be able to actually

275
00:20:12.079 --> 00:20:17.000
write for the first time, simply
writing her response. Now, if that

276
00:20:17.119 --> 00:20:19.359
is not catching a voice and catching
an experience, I don't know what is.

277
00:20:19.920 --> 00:20:26.240
So I really want to applaud this
company for giving the voice to their

278
00:20:26.279 --> 00:20:30.400
employees to really talk about what it
is to have their experience and any form

279
00:20:30.440 --> 00:20:33.920
they're able to. They made it
accessible for them, and how amazing is

280
00:20:33.960 --> 00:20:37.960
that that is a commitment to employees
and it is a way to reach out

281
00:20:38.000 --> 00:20:41.920
to them to help them anyway that
they can. And I think that what

282
00:20:41.960 --> 00:20:47.519
that shows to me is that shows
a commitment to conscious capitalism, environmental social

283
00:20:47.559 --> 00:20:49.519
governance, investing where you're really trying
to be able to do business on a

284
00:20:49.559 --> 00:20:53.839
greater level beyond just making a profit, really just lifting the lives of all

285
00:20:53.880 --> 00:20:56.759
the employees that are in the organization. I will be a part of that.

286
00:20:57.160 --> 00:21:02.960
Anytime anywhere, call me, will
be there. It was beautiful to

287
00:21:03.000 --> 00:21:11.880
watch today and to see them laughing
and to see them getting excited when they

288
00:21:11.000 --> 00:21:15.759
knew the answer to the question.
Once they heard they couldn't understand it on

289
00:21:15.799 --> 00:21:21.079
the paper, but once they understood
what Elise was asking and they were like,

290
00:21:21.279 --> 00:21:22.960
yeah, that was my answer,
That's what I want. And they

291
00:21:23.000 --> 00:21:27.839
couldn't write in the comments section what
they wanted to say, but Elise could

292
00:21:27.880 --> 00:21:32.759
write it down for them and in
their language, in their lair language.

293
00:21:32.839 --> 00:21:36.920
But their voice was being hurt.
They didn't know when she was writing,

294
00:21:37.039 --> 00:21:41.839
but they knew that she was writing
what they wanted to say, and their

295
00:21:41.920 --> 00:21:45.240
voice was mattering, and I mean
it just it mattered to them. Their

296
00:21:45.319 --> 00:21:51.039
voice counted, their words counted,
and they were being heard. And so

297
00:21:51.680 --> 00:21:53.480
even though at first when I talked
to my client and I said, you

298
00:21:53.519 --> 00:21:57.160
guys better be prepared for what you're
going to get back, and I also

299
00:21:57.240 --> 00:22:02.480
told them and by the way,
these are two people right here, and

300
00:22:02.519 --> 00:22:07.759
I can guarantee you I'm recommending someone
that is also going to tell you know,

301
00:22:08.240 --> 00:22:12.880
you can't get us to tell you
who said what. That is very

302
00:22:12.920 --> 00:22:17.079
important to me, and it's going
to be very important to this person because

303
00:22:17.480 --> 00:22:22.839
these people it's important that our integrity, but also they know it's confidential,

304
00:22:22.160 --> 00:22:27.839
that they feel safe and it's a
sacred process, so that they know that

305
00:22:27.920 --> 00:22:33.720
their words aren't going to be used
against them. And that is so important.

306
00:22:33.240 --> 00:22:37.000
It's so important that these people because
they're vulnerably showing up. These are

307
00:22:37.039 --> 00:22:40.920
people who don't even know how to
read or write, and they're trusting in

308
00:22:40.960 --> 00:22:44.200
the process. They're trusting in the
people who are standing up in front of

309
00:22:44.240 --> 00:22:48.680
them and saying we are going to
protect you. That is so important,

310
00:22:49.160 --> 00:22:52.720
so important, it is, and
think about that for just a second.

311
00:22:52.759 --> 00:22:56.680
These people are counting on their jobs
they need their jobs, and if there

312
00:22:56.759 --> 00:23:00.759
is any fear of retaliation that if
they speak their mind on because I can't

313
00:23:00.759 --> 00:23:04.400
tell the number of times I said
you be honest in your response. If

314
00:23:04.400 --> 00:23:07.279
there is any concern that they're going
to lose their job for speaking up,

315
00:23:07.359 --> 00:23:12.160
then we've really got a problem here. If you paid someone us to come

316
00:23:12.200 --> 00:23:15.400
into an organization and solicit the feedback, and now you're going to use it

317
00:23:15.400 --> 00:23:19.079
against your employees because you ask them
for their feedback. We need one of

318
00:23:19.119 --> 00:23:22.319
us are going to work with you, that's for sure. And so what

319
00:23:22.400 --> 00:23:26.480
was so beautiful. What I want
you to understand is your employees know how

320
00:23:26.480 --> 00:23:30.000
to run your organization better than you
do, but you're not asking them for

321
00:23:30.400 --> 00:23:33.799
their comment, for their feedback,
their commitment, or their ideas. But

322
00:23:33.920 --> 00:23:37.240
they do know how to do their
work better than you you think they do.

323
00:23:37.359 --> 00:23:40.759
Your opportunity is to listen to them
and hear what they have to say.

324
00:23:40.799 --> 00:23:45.119
So today we heard simple things.
We ask about security and safety.

325
00:23:45.359 --> 00:23:48.640
Do you have the tools that you
need to do to be able to do

326
00:23:48.720 --> 00:23:52.160
your job well in today's pandemic?
And you know some of them were like,

327
00:23:52.240 --> 00:23:56.680
oh, well mostly, And so
it was a little bit of digging,

328
00:23:56.680 --> 00:23:59.000
Well, what do you need?
What's missing for you? This is

329
00:23:59.000 --> 00:24:03.279
not a complaint. What's missing for
you that's not yet supplied. In some

330
00:24:03.319 --> 00:24:07.279
cases it was simply gloves that don't
actually tear. Okay, that's actionable,

331
00:24:07.400 --> 00:24:11.279
isn't it right? And so this
could have been known for months, but

332
00:24:11.279 --> 00:24:14.960
we didn't do anything about it because
they didn't actually have a means to speak

333
00:24:15.039 --> 00:24:18.880
up about it. So what we
both know is that your employees can actually

334
00:24:18.880 --> 00:24:22.079
help you improve the operations of your
company, save you money, and make

335
00:24:22.079 --> 00:24:25.200
more money, and make a better
difference in iquity if you will engage them

336
00:24:25.240 --> 00:24:30.200
in conversation, and it reduces the
number of work accidents. And let me

337
00:24:30.200 --> 00:24:36.400
tell you from the audits that we've
been going through, never mind OSHA as

338
00:24:36.400 --> 00:24:41.839
well, I mean one personal protective
equipment that doesn't cause them to hurt their

339
00:24:41.839 --> 00:24:47.559
hands when they're on a manufacturing line. I mean that's all that they need.

340
00:24:47.720 --> 00:24:52.400
A five dollar pair of gloves that
don't rip every month every two weeks.

341
00:24:52.680 --> 00:24:56.720
It's a huge deal. And if
they're not able to tell their supervisor

342
00:24:56.799 --> 00:25:00.079
for whatever reason, it doesn't mean
it's a bad thing. Their supervisor may

343
00:25:00.079 --> 00:25:03.680
not even be doing anything wrong.
But if they feel like they can tell

344
00:25:03.759 --> 00:25:11.519
us through this avenue, it's saving
on work related injuries or OSHA reportable claims

345
00:25:11.599 --> 00:25:15.000
or whatever it happens to be,
or they don't come back to work,

346
00:25:15.160 --> 00:25:18.799
whatever it is. So one of
the things that I want you to be

347
00:25:18.880 --> 00:25:22.720
very present to listeners and viewers is
that there there's a very very large scale

348
00:25:22.920 --> 00:25:26.000
of comfort that people have in terms
of being able to speak their mind,

349
00:25:26.319 --> 00:25:30.160
being able to share their experience.
And so a lot of people are not

350
00:25:30.240 --> 00:25:34.319
schooled in the idea of giving,
the idea of giving their experience in their

351
00:25:34.359 --> 00:25:38.079
in their opinion about what's going well
and what's not, so they don't say

352
00:25:38.079 --> 00:25:41.880
anything. They have this multitude of
information they're sitting on, but they don't

353
00:25:42.240 --> 00:25:45.599
they haven't thought that they could actually
share it. So if you give them

354
00:25:45.599 --> 00:25:49.559
literally the microphone and say, please
tell us your experience what can be better

355
00:25:49.599 --> 00:25:53.519
here? You would be amazed what
you could learn about your own organization that

356
00:25:53.559 --> 00:25:56.720
you don't know that's right there in
front of you. But if you only

357
00:25:56.720 --> 00:25:59.920
ask the people that are on the
front line, they will tell you.

358
00:26:00.039 --> 00:26:03.119
If you make it safe for them
and you make sure that they know that

359
00:26:03.200 --> 00:26:08.720
their opinion matters they matter. We
asked simple things in this survey. Do

360
00:26:08.759 --> 00:26:14.720
you know does your supervisor indicate to
that you're valued and appreciate it? Do

361
00:26:14.759 --> 00:26:18.519
you know how important that is to
people? Do you know that actually for

362
00:26:18.559 --> 00:26:22.960
them going the extra mile and working
two hours to cover their their fellows shift

363
00:26:23.359 --> 00:26:26.839
because they went out for a birthday
party, is really important for the integrity

364
00:26:26.880 --> 00:26:30.400
of the team. But they did
all that to make things happen. Did

365
00:26:30.440 --> 00:26:33.039
you actually know that was happening,
that magic was happening in your organization?

366
00:26:33.880 --> 00:26:38.920
Probably not unless you ask or notice. One of the smallest things that came

367
00:26:38.960 --> 00:26:42.839
out of one of our audits that
was not intentional. But I had this

368
00:26:42.920 --> 00:26:48.160
idea, was we redid one of
their break rooms and it costs US ninety

369
00:26:48.240 --> 00:26:53.720
eight hundred dollars. And I actually
took one of our internal construction guys and

370
00:26:53.759 --> 00:26:56.480
I said hey, and I showed
them a picture out of one of the

371
00:26:56.559 --> 00:27:00.240
lunch rooms that I'd seen in a
magazine that I and one time at another

372
00:27:00.319 --> 00:27:03.519
clients and said, can you do
this? He goes, oh, yeah,

373
00:27:03.559 --> 00:27:06.680
we have the wood, we have
the etcetera, etcetera, said less

374
00:27:06.680 --> 00:27:10.279
than ten thousand. I got approval, and I went out and rolled out

375
00:27:10.319 --> 00:27:15.559
their very first handbook in December,
and everybody came up to me and tried

376
00:27:15.599 --> 00:27:18.720
to tell me because I don't understand
Spanish as well, and tried to tell

377
00:27:18.759 --> 00:27:25.839
me how grateful they were for their
new lunch room. And it was less

378
00:27:25.839 --> 00:27:30.359
than ten thousand dollars for about four
to five hundred employees, So you do

379
00:27:30.400 --> 00:27:36.039
the math. Less than ten thousand
dollars impact for five hundred employees, and

380
00:27:36.160 --> 00:27:41.359
that was so exciting for them that
that was it, and it was a

381
00:27:41.440 --> 00:27:45.960
huge impact. That's all they needed
was a place to put their things and

382
00:27:45.039 --> 00:27:49.960
to have more microwaves. So in
their thirty minute break they had more microwaves

383
00:27:49.960 --> 00:27:56.400
so that they could warm up their
food. That's all they needed. So

384
00:27:56.640 --> 00:28:00.200
listeners, viewers, think about this
for just a second. You want to

385
00:28:00.200 --> 00:28:02.759
matter to somebody in their lives.
Do you want to make a difference to

386
00:28:02.839 --> 00:28:06.319
other people? Do you want to
know that your life actually made a difference

387
00:28:06.359 --> 00:28:08.559
and lifted the lives of other people. It's not that hard. It's about

388
00:28:08.599 --> 00:28:12.119
listening and seeing what you can do
to address a need. And really there's

389
00:28:12.160 --> 00:28:15.680
so much you can do to impact
the lives of people who work with you

390
00:28:15.720 --> 00:28:18.880
in your organization. When you think
that we spend at least a bit of

391
00:28:18.880 --> 00:28:23.079
our lives working, and if that
experience of work is not fulfilling, is

392
00:28:23.119 --> 00:28:27.279
not good. Guess what the chances
of their whole entire lives been fulfilling is

393
00:28:27.480 --> 00:28:33.160
almost zero. So you have a
tremendous opportunity to make a difference in the

394
00:28:33.200 --> 00:28:37.000
lives of all of your employees by
making their experience of work better. And

395
00:28:37.039 --> 00:28:40.599
you do that by listening and asking
questions and doing something about the feedback that

396
00:28:40.599 --> 00:28:45.400
they actually give you. And there's
something for me. I had started out

397
00:28:45.440 --> 00:28:51.359
in human resources, I believe the
minute I went into high school, and

398
00:28:51.640 --> 00:28:55.160
I feel like I was born into
it, and motivational speaking and writing was

399
00:28:55.240 --> 00:28:59.440
something that I kind of had to
do because I didn't stop talking about certain

400
00:28:59.480 --> 00:29:03.480
topics. I felt like I better
put pen to paper. I make a

401
00:29:03.519 --> 00:29:07.640
bigger impact in my career as a
human resource consultant because I get to see

402
00:29:07.720 --> 00:29:11.680
people. I get to know what
they need, I get to honor my

403
00:29:11.759 --> 00:29:15.240
word, I get to hear their
stories, I get to fix their problems.

404
00:29:15.839 --> 00:29:18.680
I can get on stage in front
of thousands of people and I can

405
00:29:18.759 --> 00:29:22.279
say something, but I don't ever
get to see that I can make a

406
00:29:22.319 --> 00:29:27.000
difference. I get to go to
a client and I can do something about

407
00:29:27.079 --> 00:29:33.440
what I'm seeing. And it feels
really good to know that I can change

408
00:29:33.519 --> 00:29:37.759
one thing for somebody and know that
I will have an impact. And these

409
00:29:37.799 --> 00:29:41.480
are the things that make my life
meaningful. These are the kind of opportunities

410
00:29:41.519 --> 00:29:47.119
that are just amazing to me.
You know that I'm completely lock step and

411
00:29:47.160 --> 00:29:49.759
barrel with you on that. Yes, And so each of you have the

412
00:29:49.759 --> 00:29:53.119
opportunity, those of you that are
listening to this have the ability to really

413
00:29:53.119 --> 00:29:56.519
greatly impact lives. And it really
does start with listening and then doing something

414
00:29:56.519 --> 00:30:00.119
about that. And you would be
amazed how simple it really is if only

415
00:30:00.240 --> 00:30:04.279
you will actually listen. And so
what I appreciate about this opportunity is being

416
00:30:04.359 --> 00:30:08.960
engaged as an employee engagement consultant in
this particular matter, to be the one

417
00:30:10.000 --> 00:30:12.759
that gets to catch these voices,
these views and then give them back to

418
00:30:12.799 --> 00:30:18.799
the organization in an anonymous report that
shows here's the report the results of what

419
00:30:18.839 --> 00:30:22.240
your people said about their experience.
And there's a few things that I suggest

420
00:30:22.279 --> 00:30:26.119
you do to address those things.
Now, let's get to work and oversleeves

421
00:30:26.160 --> 00:30:29.200
and make it happen. It's amazing
what you can do. And here's the

422
00:30:29.240 --> 00:30:33.000
thing, improvement is forever. If
you ever think you are done, you

423
00:30:33.039 --> 00:30:36.279
should just close your doors of your
business and that as a person or as

424
00:30:36.319 --> 00:30:38.279
or a leader, because when you
get the idea that you're as good as

425
00:30:38.279 --> 00:30:42.720
you get, guess what you just
got left behind. So with that,

426
00:30:42.839 --> 00:30:47.079
let's take our last break. I
am doctor Leice Cortez, your host.

427
00:30:47.119 --> 00:30:49.200
We went there with Sherry Elliott Eerie. She's the founder and CEO of human

428
00:30:49.240 --> 00:30:55.480
resource consultancy company Sherry Elliot Eerie.
She's a recognized generational expert, HR consultant,

429
00:30:55.480 --> 00:30:59.240
coach, and motivational speaker. We've
been really talking about more of really

430
00:30:59.279 --> 00:31:02.519
what I would say, nitty gritty
of employee engagement and this show we often

431
00:31:02.519 --> 00:31:06.319
talk about thought leadership topics. Here
we really are on the road letting you

432
00:31:06.400 --> 00:31:07.880
in to the work that we do. Stay with us. We'll be right

433
00:31:07.920 --> 00:31:11.759
back after the rake. We're to
talk more about the actual idea of well

434
00:31:11.839 --> 00:31:15.519
being in the workplace. See then. Doctor release Cortez is a management consultant

435
00:31:15.799 --> 00:31:22.720
specializing in meaning and purpose and inspirational
speaker and author. She helps companies visioneer

436
00:31:22.880 --> 00:31:29.559
for greater purpose among stakeholders and develop
purpose inspired leadership and meaning infused cultures that

437
00:31:29.720 --> 00:31:34.599
elevate fulfillment, performance, and commitment
within the workforce. To learn more or

438
00:31:34.640 --> 00:31:38.240
to invite a Lease to speak to
your organization, please visit her at a

439
00:31:38.359 --> 00:31:42.839
lease Cortez dot com. Let's talk
about how to get your employees working on

440
00:31:42.880 --> 00:31:55.319
purpose. This is working on Purpose
with doctor Release Cortez. To reach our

441
00:31:55.359 --> 00:31:59.759
program today or open a conversation with
Elise, send an email to a lease

442
00:32:00.400 --> 00:32:06.799
Ali se at Elise Cortez dot com. Now back to Working on Purpose.

443
00:32:13.079 --> 00:32:15.440
Welcome back to the Working in the
Purpose showth Thafe for tuning in again this

444
00:32:15.480 --> 00:32:17.720
week. I'm Elise Cortez, your
host. I am actually on the road

445
00:32:17.839 --> 00:32:22.920
in West Texas here doing an employee
engagement survey. I wanted to share with

446
00:32:22.920 --> 00:32:24.319
you if you don't know if you
have me say this, I actually had

447
00:32:24.319 --> 00:32:30.799
a baby in the pandemic. Yeah. It actually is a small little rectangular

448
00:32:30.799 --> 00:32:34.079
thing called a book, but it's
called Purpose Ignited and I really wrote it

449
00:32:34.119 --> 00:32:38.640
to turn on and awaken passion and
purpose in readers and turn them into inspirational

450
00:32:38.720 --> 00:32:45.559
leaders that actually realize help realize the
greatness in their followers, and I really

451
00:32:45.599 --> 00:32:49.000
am out to be able to help
create workplaces where people want to come to

452
00:32:49.039 --> 00:32:52.559
work, do their best work,
realize their best selves. Inspirational leaders lead

453
00:32:52.599 --> 00:32:54.079
them to that, and they do
work on a level that they had never

454
00:32:54.119 --> 00:32:57.920
seen before to make a difference in
the world. That's what I'm up to.

455
00:32:58.559 --> 00:33:00.319
If you are just tuning into the
pro I guest with me right next

456
00:33:00.359 --> 00:33:05.720
to me is Sherry Elliott Earring.
She's a recognized generational and expert HR consultant,

457
00:33:05.759 --> 00:33:09.000
coach and motivational speaker. We have
been talking about employee engagement here.

458
00:33:09.119 --> 00:33:12.400
What I want to do in this
last segment and really bring it in is

459
00:33:12.480 --> 00:33:15.880
bring it into well being. One
of the things that I began to really

460
00:33:15.880 --> 00:33:21.119
pay attention to as the pandemic war
on in twenty twenty is I was looking

461
00:33:21.160 --> 00:33:23.160
for more ways that I could help. What could I do as someone who

462
00:33:23.200 --> 00:33:30.519
loves meaning, purpose, motivation,
inspiration, leadership development, And I began

463
00:33:30.559 --> 00:33:32.640
to notice that more and more when
I looked at what was going on in

464
00:33:32.640 --> 00:33:37.880
the world, many leaders of organizations
were concerned about the mental health and wellbeing

465
00:33:37.920 --> 00:33:40.319
of their employees. Employees had been
shut in for more than a year they'd

466
00:33:40.359 --> 00:33:47.240
lost connection. They were having to
really focus on a platform that involved keeping

467
00:33:47.279 --> 00:33:51.480
the kids in school, trying to
be engaged in productive at work, all

468
00:33:51.559 --> 00:33:54.160
under one roof. And so that
was something that I knew that I could

469
00:33:54.160 --> 00:33:59.400
address in terms of the work that
I had already done as a logotherapist,

470
00:33:59.519 --> 00:34:02.480
as somebody who is anchored in passion, meaning and purpose. And so that's

471
00:34:02.480 --> 00:34:07.920
where the Whole well Being webinar series
came from. So I'd like to hear

472
00:34:07.960 --> 00:34:13.320
from you share your perspective of what
you've seen in the trenches in this last

473
00:34:13.400 --> 00:34:17.119
year in terms of what you notice
about the signs that well being is an

474
00:34:17.159 --> 00:34:22.599
issue for companies. I think they've
really struggled this last year, even more

475
00:34:22.639 --> 00:34:28.440
so because for probably the last ten
years, I from an HR perspective to

476
00:34:28.559 --> 00:34:31.760
to companies, you know, this
whole work life balance is so opposite.

477
00:34:31.800 --> 00:34:35.800
And I started writing about that when
I did Ties to Tattoos, I said,

478
00:34:35.800 --> 00:34:39.760
we have it all wrong. Millennials
had it right. It was life

479
00:34:39.840 --> 00:34:45.000
work balance, you know, they
really thought, you know, my life

480
00:34:45.079 --> 00:34:49.239
is supported by my work. It's
not work comes first. Life is second.

481
00:34:49.960 --> 00:34:54.480
And now with people not being able
to be at work, they're really

482
00:34:54.519 --> 00:35:00.760
struggling, like what are we doing
at home? How do we separate when

483
00:35:00.960 --> 00:35:05.800
work starts, when work ends,
and okay, we're not out talking to

484
00:35:05.800 --> 00:35:08.519
people. And of course baby boomers
had a really hard time because their their

485
00:35:08.559 --> 00:35:14.519
whole life is work and now it's
just at home. And so, you

486
00:35:14.519 --> 00:35:16.000
know, my husband, affectionately,
he'll kill me when he sees this.

487
00:35:16.760 --> 00:35:22.840
He has his day pajamas and his
night pajamas, and he's like, should

488
00:35:22.840 --> 00:35:25.639
I put which ones on? You
know, and because now you're on zoom

489
00:35:25.800 --> 00:35:30.239
or teams or whatever, and you
just change your top. And so I

490
00:35:30.280 --> 00:35:34.679
think a lot of people and I
hear about this affectionate COVID twenty or whatever

491
00:35:34.800 --> 00:35:42.800
thirty people really lost their mental connection, their physical shape. And I jo

492
00:35:42.840 --> 00:35:45.880
can tell people all the time.
I got my you know, my peloton

493
00:35:46.000 --> 00:35:52.320
bike. I put a gym in
my garage because I refuse to lose my

494
00:35:52.440 --> 00:35:58.119
well being, my mental, my
physical It just wasn't going to happen.

495
00:35:58.159 --> 00:36:01.480
But I think a lot of people
who were so trenched in their schedule and

496
00:36:01.519 --> 00:36:07.360
what they counted on, it was
all taken away because they didn't have their

497
00:36:07.400 --> 00:36:14.599
own connection. That was hard.
It was really hard, and COVID took

498
00:36:14.599 --> 00:36:17.159
a lot of that away for people, and they just haven't righted themselves with

499
00:36:17.199 --> 00:36:23.119
it, and organizations haven't. They
haven't been prepared for it. And certainly

500
00:36:23.280 --> 00:36:29.000
what we also know is that really
it's going to be pretty hard for any

501
00:36:29.039 --> 00:36:32.480
organization to go back to whatever normal
was right now. Now we recognize that

502
00:36:32.519 --> 00:36:36.639
we can work virtually, and many
employees are not going to want to go

503
00:36:36.719 --> 00:36:38.360
back to working from the office every
single day of the week. They are

504
00:36:38.400 --> 00:36:42.880
still going to be a virtual or
remote capacity here. And so what I

505
00:36:43.159 --> 00:36:46.760
found in my ongoing consulting work last
year is I kept serving more of my

506
00:36:46.840 --> 00:36:51.719
clients. Is what I found by
listening to the individuals of the teams that

507
00:36:51.760 --> 00:36:53.360
I was working with is they would
say things like, you know, my

508
00:36:53.440 --> 00:36:59.400
overall life works because of how I
have created my overall life. So the

509
00:36:59.440 --> 00:37:02.800
way that I work, I have
colleagues at work that feed me socially.

510
00:37:02.840 --> 00:37:07.679
They teach me things say keep me
stimulated, et cetera. And that makes

511
00:37:07.679 --> 00:37:09.239
the rest of my life work.
And so when we pull that away,

512
00:37:09.280 --> 00:37:14.519
it's no longer there. Those people
lose their vital energy to vital connection.

513
00:37:15.039 --> 00:37:17.760
Whether you're introverted director, it doesn't
matter there's a connection there that is important.

514
00:37:19.280 --> 00:37:22.840
And then the whole notion of finding
a way to stay musically connected.

515
00:37:22.920 --> 00:37:25.480
When this is how we do it
like we're doing it electronically, we lose

516
00:37:25.559 --> 00:37:30.880
the benefit of eyeballs and physical touch. And I saw her. I know

517
00:37:30.920 --> 00:37:35.039
when she whiches her eyebrow like that, what that really means. We lose

518
00:37:35.079 --> 00:37:39.239
that nuance sometimes through zoom. And
so my position on the matter is that

519
00:37:39.280 --> 00:37:43.719
there is actually a lot you can
do to be able to teach and coach

520
00:37:43.800 --> 00:37:46.679
individuals and organizations to be able to
take the matter of well being in their

521
00:37:46.679 --> 00:37:50.480
own hands, to teach them,
to empower them, to be able to

522
00:37:50.519 --> 00:37:53.559
develop it from within so that they
know how to take better care of themselves.

523
00:37:54.079 --> 00:37:59.199
That is the opportunity that I that
I stand for helping organizations to create

524
00:37:59.599 --> 00:38:02.639
because and you can help them understand
how they can better energize themselves and the

525
00:38:02.679 --> 00:38:07.159
insight out by being able to focus
on meaning, passion, inspiration, and

526
00:38:07.199 --> 00:38:10.760
purpose what makes them unique and so
important in the workplace. You have elevated

527
00:38:10.760 --> 00:38:15.599
who they are as a as a
human individual, and you have networked them

528
00:38:15.599 --> 00:38:19.119
in your organization in a bigger way. And now you've turned on a workforce

529
00:38:19.360 --> 00:38:22.199
and a bigger spigot that can help
them work more, particularly together, and

530
00:38:22.280 --> 00:38:25.480
serve you as an organization. And
it's so powerful and there's so much you

531
00:38:25.519 --> 00:38:30.480
can do to actually make that happen. My thoughts on that matter. You're

532
00:38:30.519 --> 00:38:34.800
absolutely right, it's critical. I
think it just changed everything on how an

533
00:38:34.800 --> 00:38:38.000
employer has to work it, how
they have to incentivize people, how they

534
00:38:38.039 --> 00:38:45.079
have to have a lot more customized
programs and recognition, and it really has

535
00:38:45.199 --> 00:38:51.039
changed what's an employee referral program,
what does employees need? How do they

536
00:38:51.199 --> 00:38:53.800
manage? Not? I mean,
you can't go back to what is the

537
00:38:53.880 --> 00:39:00.599
traditional management style. Everybody needs something
different right now. And so where I

538
00:39:00.639 --> 00:39:05.920
come from the ladies and gentlemen,
is I really do. I'm so out

539
00:39:06.000 --> 00:39:09.199
to be able to help every single
individual person that I can possibly touch,

540
00:39:09.639 --> 00:39:14.639
to understand what makes them beautifully unique
and how can they bring that into the

541
00:39:14.679 --> 00:39:17.719
world to contribute their talents and their
passion to make their workplace and the world

542
00:39:17.719 --> 00:39:22.039
a better place. In so doing, they're going to feel more fulfilled,

543
00:39:22.159 --> 00:39:24.920
more turned on. You're going to
get a better employee, a better product,

544
00:39:25.239 --> 00:39:30.679
better higher customer service. They get
a better life everybody wins in this

545
00:39:30.760 --> 00:39:32.719
deal. They come home from work, you know what happens instead of kicking

546
00:39:32.719 --> 00:39:37.440
the dog or yelling at their spouse. They're more engaging. They're they're more

547
00:39:37.519 --> 00:39:42.519
charitable, they're they're more engaging about
that space of who are you? How

548
00:39:42.599 --> 00:39:45.840
is your day today? And that
just ripples through the whole community, and

549
00:39:45.880 --> 00:39:49.159
that for me, I'm out to
be able to raise that tide, which

550
00:39:49.199 --> 00:39:52.199
is why do I subscribe to meaning? Passion, inspiration, purpose, conscious

551
00:39:52.239 --> 00:39:57.159
capitalism, esg you investing. Those
are all things that lift the tide.

552
00:39:57.280 --> 00:40:00.320
And there's so much that companies can
do individually to be able to invest in

553
00:40:00.360 --> 00:40:04.800
their employees. It doesn't have to
be expensive to be able to help them

554
00:40:04.880 --> 00:40:09.079
learn how to connect with those critical, vital meaning sources that help energize them

555
00:40:09.119 --> 00:40:13.960
literally from the insight out and make
their world better on a moment to moment

556
00:40:14.000 --> 00:40:19.639
basis. It's a big tall order
though these days. I mean, I

557
00:40:19.679 --> 00:40:24.320
think there's a lot of hr people
going, what how do we start?

558
00:40:24.599 --> 00:40:29.400
No, Honestly, they go what
they go, I don't even have that,

559
00:40:29.880 --> 00:40:32.400
you know, And I think they're
going, that's a huge shift for

560
00:40:32.440 --> 00:40:39.480
them, and I think it starts
with each person recognizing do I feel fulfilled?

561
00:40:40.119 --> 00:40:44.280
Is this where I'm driven? I
mean, the day I left my

562
00:40:44.400 --> 00:40:50.440
human resource job as vice president of
HR, it was do I feel like

563
00:40:50.480 --> 00:40:53.280
this is where I'm being led?
No, Okay, I'm going to go

564
00:40:53.320 --> 00:40:55.599
off and do it on my own. And I think, according to LinkedIn,

565
00:40:55.800 --> 00:41:00.960
I've worked for myself for sixteen or
seventeen years. Every time I look

566
00:41:00.000 --> 00:41:04.239
at it, I go, oh, congratulations, I have an anniversary.

567
00:41:04.639 --> 00:41:07.679
But I don't look at it that
way, and I go, as long

568
00:41:07.719 --> 00:41:12.440
as I'm feeling passionate about what I'm
doing and I find purpose. Even today

569
00:41:12.559 --> 00:41:15.400
when there was a couple of different
meetings we had, I went, God,

570
00:41:15.599 --> 00:41:19.679
I'm still loving what I'm doing.
When I look at people and I

571
00:41:19.719 --> 00:41:22.679
know that I'm making a difference,
I go, this is where the juice

572
00:41:22.719 --> 00:41:25.760
is for me, and that's where
it is. That's where I want to

573
00:41:25.840 --> 00:41:30.960
keep trying to find a way to
help my clients understand that. So I

574
00:41:31.079 --> 00:41:35.440
have to, of course share with
you what's become a friend of mine,

575
00:41:35.480 --> 00:41:38.719
a colleague of mine that who I
hold dear and he is a fantastic inspirational

576
00:41:38.800 --> 00:41:42.920
leader that we can all learn from. And his example of how he leaves

577
00:41:42.920 --> 00:41:46.440
and how he lives is something we
can all beg, borrow and steal from.

578
00:41:46.599 --> 00:41:50.599
His name is Bob Chapman and he
is the CEO of Barry Way Miller

579
00:41:50.719 --> 00:41:52.480
and I met him last August,
had him on the show We Become Friends.

580
00:41:52.599 --> 00:41:59.360
And Bob Chapman has a book with
Roj Tocdia called Everybody Matters. And

581
00:41:59.400 --> 00:42:01.760
the notion is that as a leader, and I don't care if you have

582
00:42:02.920 --> 00:42:06.880
authority of your power, you can
be a leader just by your influence.

583
00:42:06.920 --> 00:42:09.280
I don't care where you're an organization, but every leader has the ability to

584
00:42:09.320 --> 00:42:14.920
recognize that everybody matters in their circle, in their team, in their company,

585
00:42:15.079 --> 00:42:17.400
and to communicate that. And when
you do, you lift these people

586
00:42:17.440 --> 00:42:21.440
so strong that they will never forget
you for that. And so the thing

587
00:42:21.440 --> 00:42:23.079
that I love about Bob Chapman is
he has this notion that he came to

588
00:42:23.119 --> 00:42:28.159
realize that in the twelve thousand people
I think it is that work for his

589
00:42:28.280 --> 00:42:35.280
companies, that every single one of
them is someone's precious child. So think

590
00:42:35.320 --> 00:42:37.800
about that. You have the opportunity
to be able to impact that the overall

591
00:42:37.880 --> 00:42:42.960
lives of someone's precious child. You
get the most exposure to that one precious

592
00:42:43.000 --> 00:42:45.000
child than anything else does in the
world because of the work that they do.

593
00:42:45.039 --> 00:42:49.119
You have the opportunity to be able
to impact that and make that better

594
00:42:49.679 --> 00:42:52.239
just by your actions, your choices, and how you communicate so important.

595
00:42:52.679 --> 00:42:57.519
So if you give people the chance
to be fired about their work, engaged

596
00:42:57.559 --> 00:43:00.639
in their work, that you teach
them how to take better care of themselves

597
00:43:00.679 --> 00:43:04.559
and see where their energy and their
spark is and where their passion is.

598
00:43:04.800 --> 00:43:07.039
What would happen if you open a
spigot of passion in your organization? How

599
00:43:07.079 --> 00:43:10.159
would that change how you create,
how you innovate, and how your employees

600
00:43:10.199 --> 00:43:14.519
show up. What if you could
do that for people? What would that

601
00:43:14.559 --> 00:43:15.760
be for a gift? How would
that be for a legacy? For you?

602
00:43:17.800 --> 00:43:22.679
Huge? You know when people let
me flip it around the other way.

603
00:43:22.800 --> 00:43:25.920
So the possibilities are endless of what
you just shared. From a human

604
00:43:25.960 --> 00:43:32.840
resource perspective, when people do not
have passion and purpose, your absenteeism,

605
00:43:34.280 --> 00:43:40.800
your illness, your workers comperates what
I call my on the job retired face.

606
00:43:42.400 --> 00:43:45.199
They are at their desk, but
they are not available. Okay,

607
00:43:45.360 --> 00:43:51.679
they are not performing. It is
ridiculous. And so if you can give

608
00:43:51.719 --> 00:43:54.719
them that spark. You can offer
them the opportunity to learn something new.

609
00:43:55.119 --> 00:43:59.840
My step daughter was in a job
she did not like. She was just

610
00:44:00.119 --> 00:44:05.719
barely doing what she needed to do. But someone saw in her something that

611
00:44:05.920 --> 00:44:09.239
was perfect because she's kind of like
a nerd. She loves trying something new.

612
00:44:09.719 --> 00:44:13.239
And all it took was this woman
in hr to say, hey,

613
00:44:13.239 --> 00:44:15.320
you know what, she'd be really
good at that. And it's all this

614
00:44:15.360 --> 00:44:22.119
new innovation and she's loving it.
But all it took with someone to recognize

615
00:44:22.159 --> 00:44:27.440
that in her and to do that
one thing, that one thing, and

616
00:44:27.480 --> 00:44:30.119
they saved her. She would have
found another job somewhere else. That's all

617
00:44:30.159 --> 00:44:35.480
it took was just to reach out
to her and to do that thing,

618
00:44:35.679 --> 00:44:39.880
to find something and to offer it
to her. So one of the things

619
00:44:39.920 --> 00:44:44.280
that I say in my Purpose Ignited
book, which is really it's it's really

620
00:44:45.000 --> 00:44:50.119
at its ability to it's an inspiracial
leadership book, but it is for everyone.

621
00:44:50.159 --> 00:44:52.719
I have people that are using it
to be able to navigate their own

622
00:44:52.239 --> 00:44:55.519
own awakening to their passionate purpose.
It's the greatest thing, because you know

623
00:44:55.519 --> 00:44:59.719
what's happening is the people that are
reading the books say things like there's spouse

624
00:44:59.760 --> 00:45:00.559
to say, I don't know who
this is that I'm married to, but

625
00:45:00.679 --> 00:45:04.079
I like it. I've never seen
that before, but I like it.

626
00:45:04.400 --> 00:45:08.559
And so this whole notion right that
you really can as as an inspirational leader

627
00:45:08.599 --> 00:45:12.639
if you're if you'll do what I
ask you to do, you go looking

628
00:45:12.679 --> 00:45:15.320
for what's great about the people that
work for you, and you help them

629
00:45:15.320 --> 00:45:17.559
see that for themselves, and then
you help steward them to an even greater

630
00:45:17.639 --> 00:45:21.920
expression of that. What do you
have? You have somebody who will never

631
00:45:21.960 --> 00:45:24.639
forget you, who will always appreciate
you, and will go to the end

632
00:45:24.679 --> 00:45:29.639
of the world to help move the
mountains inside your organization. Sounds pretty good

633
00:45:29.639 --> 00:45:31.880
to me. And so if you
can develop that skill, that ability,

634
00:45:32.519 --> 00:45:36.079
it's that's a home run all the
way around in your life. And so

635
00:45:36.159 --> 00:45:38.039
that is what I'm asking you to
do and the work that I do.

636
00:45:38.440 --> 00:45:42.719
And Sherry's now help us understand how
does that actually hit the bottom line for

637
00:45:42.760 --> 00:45:45.079
your organization. How does it show
up as an expression in your organization.

638
00:45:46.079 --> 00:45:50.800
We'd love to hear how this lands
for you, if you'll contact contact me

639
00:45:50.880 --> 00:45:53.000
first at least at least cortest dot
com. Let us know your thoughts about

640
00:45:53.039 --> 00:45:55.679
this conversation. What are you doing
with it? What did it spur,

641
00:45:57.119 --> 00:46:00.960
what resonated, what irritated you,
what made you go, oh, I

642
00:46:00.960 --> 00:46:04.360
don't want to look at that.
I'd like to hear about that. So

643
00:46:04.519 --> 00:46:07.239
share here. We are towards the
very end of the show already. You

644
00:46:07.280 --> 00:46:09.760
know, the show is listened to
by people across the world. They're out

645
00:46:09.800 --> 00:46:13.920
to make the workplace a better place. They're trying to consider how to develop

646
00:46:13.960 --> 00:46:16.880
themselves into integrational leaders and do business
at a higher level. What would like

647
00:46:16.960 --> 00:46:22.440
to leave the ministers with It'd say, be brave, you know, start

648
00:46:22.480 --> 00:46:24.920
stepping out first. You know,
if somebody has to do it, carry

649
00:46:24.960 --> 00:46:31.199
the flag, be vulnerable, and
just just come up with some new ideas

650
00:46:31.280 --> 00:46:37.000
and show people you care that you're
willing to do the work necessary to change

651
00:46:37.039 --> 00:46:42.840
the culture and and start start making
that change happen. And that's beautiful.

652
00:46:42.880 --> 00:46:45.599
And I'll echo and add to that, and that you know what's going to

653
00:46:45.599 --> 00:46:49.880
feel uncomfortable to stand out there and
put yourself out like that. So have

654
00:46:49.920 --> 00:46:52.639
some conviction about it, and you
know, remember where you stand from,

655
00:46:52.679 --> 00:46:54.920
you where you're coming from. You're
out to make the world a better place

656
00:46:54.920 --> 00:46:59.679
where your employees that will always win, always win. You're out to make

657
00:46:59.719 --> 00:47:02.679
your company more profitable or innovative,
always it will win. So stand with

658
00:47:02.719 --> 00:47:07.440
conviction when you talk about these things. It's worth being uncomfortable. It's worth

659
00:47:07.480 --> 00:47:09.639
getting the pushback from people who say
you're crazy, and then contact us and

660
00:47:09.639 --> 00:47:15.000
we'll help you off the class.
So thank you Chaff for once again coming

661
00:47:15.000 --> 00:47:16.559
on the show. This is show
number four for us. Thank you again

662
00:47:16.599 --> 00:47:21.280
for joining us, listeners and viewers. If you want to learn more about

663
00:47:21.280 --> 00:47:23.119
Sherry Elliott Yurie, her books or
the work she does, one way to

664
00:47:23.119 --> 00:47:28.440
do it is just go to generational
guru dot com. And thanks again to

665
00:47:28.480 --> 00:47:31.320
our partnering sponsor work Proud, which
helps companies build a platform where their workforce

666
00:47:31.360 --> 00:47:36.760
receives meaningful feedback and thanks for their
work from people across the organization. Last

667
00:47:36.760 --> 00:47:38.960
week, if you miss the live
show, You're Schance, you recorded podcast

668
00:47:39.199 --> 00:47:43.920
We're on the air with Matt Gerber, who is a corporate social responsibility expert.

669
00:47:44.199 --> 00:47:47.320
We talked about the work he does
in this field in environmental social governance

670
00:47:47.360 --> 00:47:53.079
investing to help companies serve their greater
community through these social governance projects. While

671
00:47:53.119 --> 00:47:58.840
tremendously elevating the motivation and engagement of
their employees. Who was an incredibly inspiring

672
00:47:58.840 --> 00:48:02.119
conversation. Next week, we'll be
on the air with Scott Chisholm talking about

673
00:48:02.480 --> 00:48:07.639
his building a social enterprise tech company
that's helping the nonprofit community raise funds online

674
00:48:07.800 --> 00:48:12.639
and accelerate their impact. See you
there. Remember that works at least a

675
00:48:12.679 --> 00:48:20.840
third of our life, So let's
work on purpose. We hope you've enjoyed

676
00:48:20.880 --> 00:48:24.599
this week's program. Be sure to
tune into Working on Purpose featuring your host,

677
00:48:24.639 --> 00:48:30.000
doctor Elise Cortez, each week on
the Voice America Empowerment Channel. Together,

678
00:48:30.320 --> 00:48:37.760
we'll create a world where business operates
conscientiously, leadership inspires impassioned performance,

679
00:48:37.159 --> 00:48:42.599
and employees are fulfilled in work that
provides the meaning and purpose they crave.

680
00:48:43.320 --> 00:48:45.880
See you there, Let's work on
Purpose.