Finding dealing with clients difficult or even impossible? It could be that it’s not about the customer at all, but rather the story you are telling yourself about the situation? Seven-time entrepreneur and author Paul Drew unpacks the deeply ingrained beliefs that drive perfectionism, burnout, people-pleasing, performative busyness, fear of criticism, resistance to AI, and the assumption that the client is always right. He shares how emotional self-management, healthy boundaries, active listening, assertiveness, focused attention, and resilient thinking can help Account Leads, sales professionals, and customer-service leaders manage the damage, build stronger relationships, and thrive in even the most demanding environments.
Working on Purpose is broadcast live Tuesdays at 6PM ET and Music on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com) Working on Purpose is viewed on Talk 4 TV (www.talk4tv.com)
Working on Purpose Podcast is also available on Talk 4 Media (www.talk4media.com) Talk 4 Podcasting (www.talk4podcasting.com) iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.
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