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The topics and opinions express in the following show are
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solely those of the hosts and their guests and not
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What's working on Purpose? Anyway? Each week we ponder the
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answer to this question. People ache for meaning and purpose
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at work, to contribute their talents passionately and know their
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lives really matter. They crave being part of an organization
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that inspires them and helps them grow into realizing their
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highest potential. Business can be such a force for good
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in the world, elevating humanity. In our program, we provide
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guidance and inspiration to help usher in this world we
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all want Working on Purpose. Now here's your host, doctor
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Elise Cortez.
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Hi. There, welcome back to the Working on Purpose program,
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which has been brought to you with passion or pride
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since February of twenty fifteen. Thanks for tuning in this week.
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I'm your host, doctor Elise Cortes. If we've not met
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before and you don't know me, I'm an organizational psychologist
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and loco therapist, speaker and author, and my team and
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I at Gusto Now help companies to enlive and fortify
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their operations by building a high performance, invigorated culture and
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leadership activated by meeting and purpose. Our mission is to
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help our clients create a destination workplace where people flock
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to join, are intrinsically motivated to perform with their best,
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can grow under their fuller potential, and are committed to
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stay and dynamically deliver on the company's mission, which all
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translates to higher profits for you. You can learn more
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about us and now we can work together at gustodashnow
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dot com and Elisecoortes dot com. Now getting in today's
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program we have with us today. Pam August of the
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firm Connecting Potential, where she guides organizations, teams and leaders
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to unlock the potential that is already there for transformational results.
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She is the Director of Culture Activation at west Jet,
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one of Canada's most admired corporate cultures were for fourteen years,
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she was a fierce champion and developer of people in
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culture as a key enabler of strategic success. She's the
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author of Potential, How to connect to What's already there
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for Exponential Impact, which we'll be talking about today. She
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joined it today from her home and Prince Edward, Rhode Island.
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She also homes in Calgary, Canada. Pam, welcome to Working
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on Purpose.
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Thank you, Elisa. It's wonderful to be here. Thank you
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for having me.
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Welcome. As we were saying before we got on air,
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where were kindred spirits and doing some similar kind of work,
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care about some similar things, and I do like to
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celebrate authors that bring their works into the world.
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So looks a look at this beautiful.
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Thing that you put into the world.
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My third baby.
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It's totally a baby, as we were talking about, So
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party congratulations, Pam. It's beautiful, it's tight, it all hangs
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together beautifully. I love your model, which we'll talk about.
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But to kick us off here, I think it's important
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that we part with your really powerful story that you
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share in your book that really kicked off your own
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appetite to understand and grow potential. Let's start there.
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Yeah, Oh gosh, I mean, it's a story that real
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came into my memory. I remembered it during the writing process,
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and it became very clear that it was the inciting incident,
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the thing that led me to this life journey. And
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it was a really, really lousy story. It was an
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example of everything not to do. Yeah, and you know,
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I was a young person a little bit of a
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spoiler alert. It's a story at the beginning of the book.
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And I was a young woman who had really spent
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my whole life perfecting what I called the three p's,
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which are pleasing, performing, and the third pe perfecting, and
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there probably was a fifth P, which was pressure. And
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so I really believed in order to be worthy and worthwhile,
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I had to do those things. And I was always
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at person she would be amazing if she'd only just
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apply herself. And I found my thing, or so I thought, Well,
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I did find my thing, and I was put into
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though a very toxic learning environment, and I was told
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some horrific words that at the time were probably it
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was probably the second most devastating conversation I'd ever had
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in my life. And you know, at the time. It
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set me into quite a talesman. That led me, not
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led me to but probably was a catalyst for a
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lot of healing and really going deep inside to ask
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what is it? What is it that I own? What
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is it that others own? And what is it? And
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who do I want to be in this world? And
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did you want me to share the quote?
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Because I mean, yes, I think it's important because if
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somebody would receive the kind of message that you got,
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it would be interesting to see how they would handle that,
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especially at the younger age that you were.
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Yeah, so I was. I think I was twenty three
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at the time, and the words were this from a
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person in power, an instructor in a college program that
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had power over my education and my career. Really, who
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said I need to tell you that you have a
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personality defect that will prevent you from ever being successful
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in life. I'm only telling you this because I care
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and you need to know it. Now. Even as I
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say the words now and it was a long time ago,
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my heart pounds. Yeah, yeah, because I actually believed it
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to be true already, sure, and this was just affirmation. Yeah.
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Well, I was laughing because the bit about I'm only
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telling you this because I care. Is the part that really,
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you know, sings it home. But listeners and viewers, I
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want you to think back for yourselves. Every one of
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you has something that so I'm kind of mess that
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you have been that's been delivered to you that is
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sitting hanging heavily on your heart and weighing down, detracting
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you from realizing more of your own potential. So this
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conversation is for you too, all of us and I
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have a story like that too, which we don't need
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to talk about now because we're going to talk about
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the good stuff in your book. But it's important that
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we anchor that with where because you've blown way past
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what with this person thought of you. But the one
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important thing that you've come to that I really appreciated
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about your book is you've really distinguished that most of
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us tend to employ a problem oriented thinking way of
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going through life. And of course you know that's one
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way to do it. You of course embrace the potential piece.
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But why do you think most of us tend to
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employ the problem solving approach instead of the potential one?
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Yeah? And I think, well, gosh, I think there's no
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shortage of problems in the world to solve right, not
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to say not to say that that solving problems is
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not a worthy pursuit and an important endeavor. I mean,
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it's it's why I have the work I do, why
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you have the work you do, why many of us
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have the work that we have. The problem with a
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problem mindset is is that when we have a mindset
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of problem, that's all we see, yea. And really, you know,
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we come by it honestly because we're wired to act first,
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feel second, think last, because we're wired to be safe,
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to discern, you know, discover or uncover or detect threat,
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and then think about what we need to do to
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act to stay safe. And so we have this you know,
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negativity bias that's wired into us that serves us well
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in some situations. The problem is we use it in
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all situations, or at least far too many. And so
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when we see a problem, what we're doing is we're
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priming ourselves to take action on something. We want to
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move away from something that potentially is a threat or
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an annoyance or a frustration. But that a way response
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in our nervous system or what I call operating system
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is perceived like a threat, and it creates a neurochemical
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cocktail that includes things like cortisol and adrenaline and all
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of those things that actually contract us and disconnect all
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the parts of us that make it harder to actually
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get where we want to go, which is our potential,
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much less solve the problem that we want to avoid,
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which comes from that problem mindset beautifully explained.
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Okay, so now let's take it another step further here
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if we abandon that approach and we now embrace the
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potential thinking mindset paint for us the promise of that.
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Yeah, So I would say, in any situation, in any challenge,
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in any difficulty, there is some thing that wants to happen,
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and that's something is potential. And just before this call,
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I shared a very I do this as a facilitator
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and coach and educator. What's present for me in the
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moment is always what comes out. And so we just
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had a quick chat about this, and one of my
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dearest and longest friends made the essential and excruciatingly difficult
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decision to stop cancer treatment after four and a half
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years of dealing with ovarian cancer. And this woman, I
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know she wouldn't mind me telling her story, but I
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will keep her name confidential. Is she's just the most
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incredible human because throughout these four and a half extremely
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difficult years, eighty rounds of chemo five surgeries, septic clots
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in her lungs, Like we're talking existential threats here, what
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she was able to do was be real with the problem,
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be real with the trauma, be real with the difficult.
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And then what felt very quickly to me observing and
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being with her was turn it into what wants to
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happen here? And the thing like just even now, you know,
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there's been more bad news, and what wants to happen
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is she wants to connect with people. She wants to
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use this time to form, reform, reinvigorate connections, you know,
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like it's to me, it's it's I don't inspiring is
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not even enough of a word, because it's so much
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deeper than that and so potential, you know. And again,
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you know, in a more like everyday occurrence, I was
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working with a leader who's really challenged and dealing with conflict. Problem.
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I'm challenged dealing with conflict, yes, And I said to her,
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so what wants to happen instead? And she said, I
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want to show up powerfully to work through challenges and
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still be colleguial or in a relationship. I said, okay,
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that's the potential. So I said, what shifted when you
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move from so say to yourself, I'm not good at
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I'm not good at conflict. The challenge is conflict. What happens?
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And she goes like this, and I say, okay, so
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now what happens when you say the potential? What wants
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to happen is for me to show up in a
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way that builds relationship and deals with messy issues. What's different?
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And she said, well, I lean forward. I said yes,
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because potential is what we move toward. I didn't say
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this in the book, or maybe I did. I can't remember.
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Now the potential is all around us. The only place
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that's not is behind us.
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I think you did say that in the book. Yeah,
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one of the things I like about what you said
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about potential. And then I do want to talk about
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adversity because that's so powerful. As you know, you say,
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we have a deep need to bring it that is
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potential together and connect it. It is this force, this energy,
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and our desire and ability to connect it that is
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the catalyst and activator of personal and professional growth, deep
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learning and transformed relationships, teams, families and organizations.
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So powerful, Pam.
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And that's what you were just describing with your friend.
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Yeah, yeah, like it is. And again I wanted to
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then come back to the more kind of everyday example, right,
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because this thing called potential is always there in big
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and small, yes, right, in all of it, wanting to
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be connected. And it is really like, if you think
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about it in science terms, there's potential energy, right, and
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it's when you complete the circuit that the light goes
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off or the sound happens or whatever, you know, the
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air conditioning comes on. It is this point of connection.
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And so that is why I use that verb because
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often we talk about potential like it's something out there,
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you're right, but it's here now. It's here now, and
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I think that's so powerful something we can do. Yes,
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then and again and again this is where we also align, Pam.
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Is it's about that activation. It's also about you know,
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summoning your own sense of agency and so releasing your
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own beautiful energies toward that aim. That's another connection point
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that we have. And I love that just what you.
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Described, I know, I feel like we've been just circling
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around waiting to connect.
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Well, and like I said, I think somebody you know
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did a brain meil between us but just failed to
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help both of us at that it actually took place.
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But so you talked about, you know, your friend going
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through I mean, just listen, listen. Listening to the list
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of what your friend has gone through just is astounding
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to me. Again, I'm a loco therapist, so I'm present
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to the tremendous depth of power and strength that we have,
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you know, in our own human spirit, and that's always