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What's working on Purpose?
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Anyway?
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Each week we ponder the answer to this question. People
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ache for meaning and purpose at work, to contribute their
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talents passionately and know their lives really matter. They crave
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being part of an organization that inspires them and helps
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them grow into realizing their highest potential. Business can be
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such a force for good in the world, elevating humanity.
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In our program, we provide guidance and inspiration to help
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usher in this world we all want Working on Purpose. Now,
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here's your host, doctor Elise Cortez.
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Welcome back to the Working on Purpose program, which has
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been brought to you with passion or pride since February
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of twenty fifteen. Thanks you Tonigan in this week. Great
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to have you. I am your host, doctor Elias Cortes.
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If we've not met before, you don't know me. I'm
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an organizational psychologist and logo therapist, speaker and author. My
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team and I at gusto Now help companies to enliven
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and fortify their operations by building a culture and leadership
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activated by meeting and purpose. Our mission is to help
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our clients create a destination workplace where people flock to join,
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are intrusively motivated to perform with their best, can grow
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to the floor potential, and are committed to stay and
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dinatically deliver on the company's mission, which translates to higher
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profits for you. You can learn more about us now. We
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can work together at gustodashnow dot com or my personal
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site at least Coortes dot com. Getting back into today's
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program we have with us today.
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James W.
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Keyes a global business leader, philanthropist, educator, artist, musician, commercial
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rated pilot and modern renaissance man. He is the former
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CEO of two internationally recognized Fortune five hundred companies, both
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which you should recognize seven eleven in Blockbuster. He has
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had a lifel commitment to education, serving as a founding
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director of the Dallas Education Foundation, and he's the founder
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of the Education Is Freedom Foundation. He's the author of
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Education Is Freedom The Future Is in Your Hands, which
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we'll be talking about today again for a second time.
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He joins it today from Dallas. Jim, welcome back to
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Working on Purpose.
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Thank you. It's great to be back with you.
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So I got a confession for you. So, in the
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nine and a half years I've been hosting this podcast, Jim,
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I believe I've had people come back on the show,
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maybe under five or six times, but always to talk
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about another book. I believe you are the only guests
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that I've ever had on to come back and talk
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more about the first book that we were on about.
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How's that for a distinction.
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Well, that's great, But you know, I'm afraid that it
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may have been because I was too I used up
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all the time. We didn't get through the book.
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But I think I maybe also contributed that I'm a
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little over zealous in how many topics I wanted to
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get out of you. So not to worry, but to
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kick us off for those guests and listeners who didn't
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actually hear yours, serior, the first time. I just want
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to situate just really, what a remarkable life that you
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have cultivated for yourself. Jim, you know the CEO of
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these two companies seven to eleven Blockbuster, being a philanthropist,
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a pilot, and artist and musician, among many other achievements.
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And so what I love about that and what I
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want to celebrate is you really are a walking billboard
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for lifelong learning. So let's just start there.
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I do a lot of things, yeah, and it truly
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is what motivated in many ways the creation of the book.
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But it is my attempt to share with others a
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gift that I've been given, which is an ability to
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learn how to learn. And this gift is one it
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just keeps on giving because as I go through life,
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the more I can learn, the more interesting life becomes,
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just because whether it's learning how to paint or creating
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a piece of music or flying an airplane. It's just
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grateful every day for the opportunity to have new adventures
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that result from this very very simple ability to learn
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something that anyone can do.
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Learning is free, Yes, And I have to say that
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there's got to be a catalyst there right, So and
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So one of the reasons I love doing this program Jim,
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and it's hopefully encouraging brothers, is I want to help
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ignite their desire to learn. I want to help increase
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their appetite for learning. So clearly something in you. And
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we did talk a little bit about your own upbringing
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in the last program, so we won't revisit it so
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people can go back and listen to that other one.
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But clearly you have You've got an insatial appetite to learn.
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So where does that come from?
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Yeah, I wish, I wish I knew. I think it
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was probably that I never gave up being a child.
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That explains a lot, Jim.
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Okay, it kind of does.
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Yeah.
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In fact, if you were to talk to family members
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that they'd say, yeah, that's that's about right. But in
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all seriousness, if you think about it, we all grow
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up with an innate curiosity and desire to learn and
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just to ask why, and to want to take things
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apart and understand how they work, and and and we
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all grow up with an ability to be creative, which
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is is really the same thing as curiosity. It's just
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it's just taking that curiosity to another level. And and
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and and having fun with it, and and these are
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the things that many people lose as they get older,
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and for a whole host of reasons. But I think
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the culprit in many of us is insecurity fear those
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things that are caused by other people defining who we are.
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So at some point we sang like are you know,
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like no one cared, and then someone probably said, well,
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oh that's you know, God cut it out, you know,
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or we we cray on the wall and our parents said,
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don't do that, bad boy. And those those negative influences
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that make you doubt yourself and your own ability to
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be curious or to be creative and just let it
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rip stay with us unfortunately, and some people let that happen.
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I think the difference with me. And I'll give you
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an example that someone said recently, they said, hey, we
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got to think outside of the box. And I said, well,
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thinking outside of the box, maybe we should learn outside
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of the box, because there really is no box, right,
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And I think that was the difference that I've never
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had a box. I've never let someone else define who
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I am by saying, oh, you're this. You know, you
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studied this, so that's what you are, or you're this
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kind of person or you're this demographic, So that's who
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you are, what you are. No, I'm whatever I want
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to be, and and there is no box the boxes
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in our head.
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Well, I completely I completely agree with that, which is
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why I do a lot of work that I do
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inside of organizations. And we probably maybe that's the next
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book you got to work on, Jim is helping people to,
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you know, get rid of the boxes that society imposes
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on them. That might just be just like you need
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something else to do, but let me just and if
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your wife comes after me saying, at least you gave
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him this great idea and now he's off doing it.
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Yeah, the next book.
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Yeah, well okay, So what I want to do in
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this conversation Jim is I would love it if you
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could so. I love how your book is organized into
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those street parts what to learn, how to learn as
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the second part, and the third one is why to learn,
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And we didn't get to the third part. So can
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we quickly just sort of give a little bit of
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summation on what to learn and how to learn? And
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before we dive into the way to learn stuff?
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Please sure? What to learn came? Actually it was an inspiration.
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Shortly after being named CEO of seven to eleven for
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the first time, I was having those self doubts. I
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was having those normal human instincts of am I good enough,
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am I smart enough? Et cetera. And I was fortunate
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to stumble on what I now freely call my gift.
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And it really occurred to me in the course of
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a dream that I think I went through in some
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detail on our last chat. But the idea was that
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I had this dream and I was told I was
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going to get this gift, and I woke up and
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I was all excited, and I wrote down these three words.
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And when I stepped back from it and started to
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talk with friends and family about this gift that I
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was disappointed that I didn't get because I woke up
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too soon, they said, well, that is your gift. You know,
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you have three things that I've now characterized as what
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to learn. You have these three things. You have an
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ability to embrace change and to find even in negative change,
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something bad that happens, you're able to say, well, it
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happened for a reason, and I'm going to find out.
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I'm going to find the silver lining. And this there's
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got to be one in here somewhere. And then secondly
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you have confidence, the ability to have the courage to
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see it as an opportunity and to do something about it.
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And then thirdly, you have an ability to have clarity,
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clarity of both inbound communications listening and then outbound communications
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in the form of ultimately simplification, the ability to take
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very complex things and break them into simple terms. So
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those three things change. Confidence and clarity, Jim, are your gift.
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And by the way, in your dream, you were supposed
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to share this gift with others. And so that's what
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I'm doing, and I've done it my whole career. I
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shared it with my team at seven to eleven and
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at Blockbuster, and I've shared it with thousands of students
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over the years. And now I've put it in a
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book and I'm sharing it in the form of what
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to learn before you even progress to how to learn
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or why to learn?
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Beautifully done beautifully.
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It's a hopefully it's a gift that everyone can can
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can use and then and then give to others as well.
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Okay, so that's what to learn. I also loved how
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you described how to learn. I thought I was very
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christ so you can summarize that as well.
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Sure, the first element of how to learn is critical thinking,
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and it's something that this is something we all learn
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in grade school. You know, the Socratic method, the scientific method,
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but the ability to truly dig in and and use data,
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use knowledge facts to make decisions to form opinions. And
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then the ability I love there's an expression that Aristotle
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had that true intelligence is the ability to entertain a
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thought without to go to entertain a thought without accepting
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the thought yes, yes, yes, yeah, and and and it's
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genius and it's so relevant to what we're doing today
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when we have this social media magic that allows us
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to entertain all these thoughts but we accept them as
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fact rather than whether than engage our own critical thinking
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to challenge those thoughts and to make sure we have
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the facts behind them. So critical thinking is the first
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and the second is curiosity. And that's what fuels critical
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thinking because if you just scanning the Internet and you
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take things at face value and you're not curious. You're
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curious enough to want to scan the Internet, that's curiosity
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at work, but then you're not curious enough to dig
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deeper to say, oh, that's interesting, I wonder if that's true,
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let me find out and then maybe take a Google
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search and find out the facts behind that meme that
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was so cute. That's curiosity. And then uh, the final
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of the how to Learn is creativity, which I've I
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mentioned in the previous session that Einstein called it intelligence
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having fun.
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Yes, I love.
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You, and it truly is. It's just fun. Creative creativity
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is just letting your imagination run wild and having fun
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with it. Whether it's painting or singing, or playing music
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or learning a new language, is all part of a
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creative design that allows you to have a richer life.
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Completely agree. Now let's circle back to that create that
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critical thinking here, Jim. I can tell you that several
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of my clients have complained to me and we've tried
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to address what they really see is a horrible lack
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of critical thinking and the people that are coming into
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their organizations. And so I appreciated what you what you
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shared in the book about how to develop that, how
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you specified some activities around that. I do really see
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that as a missing in a lot of today's workforce.
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It is, and I candidly I relearned an approach to